Marketing Archives | Page 5 of 6

Social Media Marketing Tools and Tactics | The Virtuous Circle

By Cindy Ratzlaff April 29, 2011

Using a variety of social media marketing tools and tactics strategically, even businesses on a budget can dramatically increase online visibility and search engine ranking.
Small businesses and entrepreneurs have heard the drums, heeded the call and jumped on the Facebook bandwagon, setting up a fan page for their businesses and even dipping their toes into the Twitter pool. But many are struggling to build a following and beginning to wonder about the R.O.I. of their time in using this social media platform.

The virtuous marketing circle engages multiple learning styles to reach more potential clients and customers.

Although Facebook, Twitter and other social media sites are free, the valuable resource of one’s time is required to actively engage, update and promote a brand message. And, time is expensive. Making the content business create work harder and across multiple platforms is a good way to produce a virtuous marketing circle and increase the ROI of content creation. This tactic can help users create a wider circle of influence by spreading their brand message to an exponentially larger audience; reaching consumers wherever they spend the majority of their time online.

Below is an example of a virtuous marketing circle. The small business owner creates the circle in the follow way.

1. A blog post on his or her blogsite or website.

2. Using a Facebook application such as Notes or Networked Blogs, our business owner automatically pulls that blog post onto his Facebook Fan page, which represents his business. Having set his application controls once, he never thinks about this again. His page is automatically updated with his new blog post each and every time he posts.

3. The title and a link back to our business owner’s Facebook Page is automatically posted to her Twitter account, moments after it hits her Facebook page because she has set up an application called the Facebook Twitter App. So now that single blog post has now been seen on three different platforms and potentially by three different audiences with some minor overlap.

4. Once or twice a month, our business owner chooses a particularly informative blog post and posts it to an e-zine articles site that accepts and syndicates articles with valuable information. Articles on e-zine sites can be picked up by other publications or blogs and helps our business owner reach a new audience with content he or she has already created. Additionally, Google and other search engines will index the articles which helps bring our business owner and brand higher up the search engine rankings.

5. Occasionally our business owner chooses one of his or her blog posts and records it as a podcast, saves it as an MP3, posts it to a Podcast site, itunes and perhaps to a special Podcast tab on the original website. Producing the same messages in multiple formats helps engage different learning styles in potential customers.

6. Just as our business owner was able to rework the original blog into a podcast, so she does so again, in a short how-to video about a particularly post. This video is posted to YouTube, then brought into Facebook, Twitter, LinkedIn and again, back to the original blog.

With the virtuous marketing circle, one blog post reaches six or seven unique readerships and our business owner has created mutiple touchpoints from which to engage with clients, exponentially increasing the chances of being seen and heard. The original content he or she created has now been broadcast throughout the virtuous marketing circle.

How do you reuse, rework, re-introduce your ideas and messages to reach a wider crowd. Let’s share ideas.

FOCUS | How to Create Powerful Marketing Messages

By Cindy Ratzlaff April 19, 2011

When I consult with entrepreneurs, publishers or major corporations, I start by asking them to share their F.O.C.U.S with me. At first, most say “creating wealth,” “making money,” or “selling more products.”

Can you put your core offering into one compelling sentence?

I always ask them, for the purpose of achieving those goals, to shift their focus from the end result to the first challenge; clearly stating their unique value to a potential customer. This “why to buy” focus helps businesses center their marketing, branding and public relations messages around the most important point of all—their offering.

F.O.C.U.S stands for “Find Our Core Unique Service.” Figuring this out helps companies address one of the four key elements of branding; variation. Asking the tough questions, doing the research and creating clear, concise communications will save entrepreneurs and even bigger companies time, money and frustration.

Some questions to ask to help define the unique service or selling proposition are:

How is this service or product different from all others in the competitive set?

Less expensive, more detailed, easier to use, more conveniently located?

Does the personality of this business or service give it something special?

Is the business or service provider more highly qualified, more experienced, personally enriched by the product usage?

Why would someone choose this product or service from all other choices available?

Better customer service and support, first to market, more stylish packaging, more rave reviews, higher perceived value?

Try to put your core offering into one compelling sentence. This exercise will tell you if you’ve nailed your F.O.C.U.S. I invite you to post your F.O.C.U.S. statement here and I’ll give you my opinion on whether or not your statement conveys your F.O.C.U.S. to me. Go.

4 Rules Every Social Media Marketer Can Learn from Improv

By Cindy Ratzlaff April 11, 2011

Many of you know I began my career as an improvisational actress. I’ve shared the stage with or taught classes to Bruce Willis, Kathy Kinney, John Leguizamo, radio and voice over personality Buzz Brainard, directors Bob Koherr and Peggy Rajski and even casting legend, David Rubin. What most people don’t know is that improvisation looks like free form conversational style theater, but in fact, it’s a structured technique that employs just four clear, crisp rules. The rules of improvisation are surprisingly similar to those for using social media platforms as a marketing vehicle.

Everything I know about Social Media Marketing, I learned in improv.

The four rules of improv can be summarized as:

who and what
when and where
yes, and
don’t deny

Who and What

Who you are to one another and what you’re doing are essential elements to establishing an interesting improvisational scene. They’re also key to establishing trust and social proof when engaging with others online. Establishing who you are and what you offer helps you attract potential clients who may be interested in your products or services. Demonstrate your expertise and provide social proof through actively sharing advise or strategies in your field. An improv actor might start a scene by saying, “Hello Nanny, it’s been a long semester and I’m delighted to see you again. Let me help you with those toys.” The audience will instantly know the relationship, and what they are doing. An entrepreneur might say, “When Forbes called me a “must follow” on Twitter, I realized I needed to share my techniques with others. My new webinar starts on Friday.”

When and Where

The when and where of an improv scene helps give the players clues as to how to communicate during the scene. The object of establishing a strong when and where is to help the players and the audience envision a scene with no props. On social media platforms, we’re using very few props other that words and the occasional video, photo or audio file. We need to establish help the consumer visualize our brand, our offering, our service. The actor in our scene above might say, “My playroom looks the same as it did when I was five. Even though I’m almost grown, I still have trouble sharing these toys with my little sister, Nanny.” Now the audience has a strong sense of the scene, the players and way they’ll interact with one another. To establish a clear when and where, the entrepreneur in our scenario above might say, “I’m thrilled to be offering this webinar, free of charge, this week right on my Facebook page, using LiveStream. Join me!”

Yes, And

In improvisation, a sacred rule is to listen to your fellow actor speak, then silently say to yourself, “Yes, and…” then add information. If one actor says, “I love your beautiful dress,” and the next actor says “I think I’ll walk the dog,” the audience and the actors suddenly seem confused. But if the answer to the first statement is “Why thank you. I bought it with the money you generously sent me in my birthday card, ” now we have a scene and a deeper relationship between the two characters. So our entrepreneur above needs to listen to his or her fans and followers to see how they responds to the LiveStream news, silently say “yes, and” and add more information. Example: “Will the event be recorded so I can listen later if I miss it live?” (Yes, and) “It will be recorded, Joyce, and I’ll be answering questions all week on my Facebook fan page.”

Don’t Deny
Denying someone’s statement in improv is tricky and can bring a scene to a halt, causing. If the first actor says, “What a beautiful, sunny day,” and the second actor says “No it’s not, it’s raining,” the next several moments will be a battle of wills to see who defines the scene, creating chaos onstage. In our entrepreneurial world, think about keeping the flow of ideas and questions coming and encouraging conversation to build relationships. Our entrepreneur above would be struggling to keep clients if he kept denying their needs or the way they receive his products. How would their future relationship go if our entrepreneur said, “You didn’t do the things I recommended, so you can’t expect the results I promised.” While that might be true, a more productive way to move this relationship forward might be, “I understand that you’re not ready to move forward on my original list of suggestions. Let me come back to you with some new ideas to see if we can overcome your concerns and still produce the result you’re hoping for.”

Every entrepreneur is really an improvisational artist. He or she works with new clients or customers and new situations all the time. Entrepreneurs need to be quick on their feet, flexible in their ideas and creative in their leadership. Everything I know about social media marketing, I learned from improv. All the web is a social stage, and remembering the four rules of improv can improve our social interactions.

How are you employing the rules of improv in your business? I’d love to hear ways in which you’ve set the scene, communicated clearly, turned a negative into a positive and added information. If you enjoyed this post, I’d very much appreciate it if you’d leave a comment.

6 Entrepreneurial Lessons from Secret Millionaires | Brand Marketing Tips

By Cindy Ratzlaff March 29, 2011

A new ABC television production hit airwaves nationwide this month and is creating more than high ratings. Secret Millionaire features a number of high profile people whose business model is helping others create financial stability, and even wealth, both online and off. What lessons might entrepreneurs emulate to create their own secret, or not so secret,millionaire success story? Let’s look at four of the secret millionaires to identify replicable patterns.

Secret Millionaire stars share some common practices entrepreneurs can adopt to create their own success.

Dani Johnson was homeless at 21 and a millionaire at 23. She now speaks, writes and conducts virtual home study courses and live events designed to help people get out of debt. Her story is compelling and inspirational. The tone of her communications is all about having experienced the fear and frustration of financial debt herself. By sharing her personal story, helping people identify with her, then modeling a success route, Dani acts as a mentor, cheerleader and coach to those who follow her program.

James Malinchak is a speaker, consultant and internet marketer who models hard work and reward. He is everywhere, all the time, with boundless energy and a message that you can create the life you want if you just have the will. He’s a mindset coach and people aspire to the life he has created for himself through relentless hard work and strategically brilliant marketing. Among other things, he coaches people on becoming paid speakers, something he is very good at doing himself. He understands creating ambient awareness and brand connections. His newest offering is called the Millionaire Apprentice Program, which piggy backs his programs SEO nicely with the buzz Secret Millionaire is garnering, and authentically ties in by teaching the techniques that helped him become a millionaire.

Gary and Diane Heavin are the founders of Curves, the fitness franchise for women. They have a different model. They’re not internet marketers. The majority of their work is hands on, with people who buy a Curves franchise. They model the in the trenches, “do it with you,” style of business. Even though they’ve created the largest women’s fitness franchise in history and have become very wealthy in the processes, they still operate like entrepreneurs. Gary’s philosophy is “Entrepreneurs don’t get paid on effort. They get paid on results.” He and Diane believe “success is not about who runs the fastest but rather who gets up the fastest after they fall.” This year they’ve teamed up with Zumba to create a new Curves Circuit with Zumba Fitness class to add to club offerings and are in the process of adding a diet counselor certification program through the Cleveland Clinic so clubs can provide better diet counseling to their members.

Ali Brown is a high profile coach for women entrepreneurs. She’s offers a tiered system of coaching programs that go from free webinars all the way through a very elite high priced personal coaching program and she has clients lined up to work with her. Her personal story of leaving corporate America and struggling as she launched her own business helps entrepreneurs identify with her and her “my gamble paid off and yours can too” mantra is appealing. She models success, glamour and adventure. And, she works hard. From that first business in her living room, Ali has expanded her brand into a magazine, an online style boutique, women’s retreats, info-products and more.

So what lessons can other entrepreneurs learn from these successful self-made millionaires?

Poverty is a strong motivator in each of their success stories. A driving passion to improve your life can be a powerful influencer.
Creating a business from the ground up takes more hard work than anything you’ve ever done before. Persistence is the key.
Continued success lies in continued reinvention. Successful people never stop innovating.
Financial freedom is a strong motivator and there are millions of people who want and need the information you may have on how to create financial security. A down economic climate may be the ideal time to launch a business that solves a problem.
Sharing your personal journey helps others envision themselves as potentially successful. People want to do business with successful people and modeling success can produce powerful results.
A great career or business is less about making the next sale and more about building lasting relationships.

If you enjoyed this article, I’d appreciate hearing from you. Please leave a comment below or on my Facebook page and share your thoughts.

5 Twitter Tips for Authors and Publishers | Maximum Visibility Playbook Tips

By Cindy Ratzlaff March 12, 2011

The book is written and ready to publish. So how do you and your publisher spread the word, create excitement and ultimately drive people to take the action of purchasing and reading the book? These days a well-rounded social media strategy must include Twitter. Twitter is a nimble, real-time megaphone ready to create both ambient awareness (“Oh, yeah, I heard about that book…) and advertorial awareness (I read a great review of that book).

Twitter is to a social media campaign what PR is to a book marketing campaign.

Twitter, however, is not a marketing campaign. Twitter is part of a full strategic campaign and acts as a megaphone to blast your message to millions of people and invites them to your website, Facebook page or other venue for a deeper conversation. A book marketing campaign needs distribution, point of purchase display, publicity, an advertising concept and a highly motivated author. With those things in place, Twitter can:

Share the author’s excitement with followers in real time.
Direct people to a link to buy the book.
Blast out late breaking news such as media appearances & live events.
Share excerpts from the book either in short snippets or via a link to a longer passage.
Encourage others to spread the word.

Here are 5 quick tips and techniques that any author or publisher can use right now to enhance a book marketing campaign.

1. Move content. Use Twitter to move content from your Blog and your Facebook posts to your Twitter fan base by installing the Twitter app on your Facebook fan page. This will auto-tweet everything you post on Facebook, with a link back to your Facebook fan page to read any post longer than 140 characters. If you are auto-importing your blog to your Facebook fan page, it will also be tweeted out to your followers automatically, again with a link to continue reading. This serves a couple of purposes. First, it shares content on three different sites, increasing the number of potential readers for every post. Second, it invites Twitter users back to Facebook to become fans whenever they click on the shorten Twitter link. Third, Facebook will have a live link to the post on your blog through Networked blogs. So one post introduces your Twitter fans to two additional points of interaction with you.

2. Increase SEO. Each Tweet is a unique URL and is viewed by Google as fresh, unique content. This Google juice makes it more likely that potential readers and fans will find you and information about your book. Google now serves up Twitter mentions and references on page one for most searches. Strategically include the name of the book, the name of the author, the genre or topic of the book in your tweets. These are your keywords for search engine optimization. Think about it this way. What would someone enter into a Google search to find you or your book? Those are your keywords. Use them strategically in your tweets to help readers find you.

3. The Big Ask. Bestselling authors such as Seth Godin, Gary Vaynerchuk, Jeffrey Hayzlett and Guy Kawasaki all give their fans an emotional shareholders stake in their book projects. They talk about them for months before publication. They ask followers opinions on titles, book jacket design and topics. They share nuggets of what’s to come. They thank followers for helping them through the process of creating a book. Then, when the book comes out they simply and honestly ask their fans to help them spread the word about the new book, and people do, by the thousands. Creating a community that is emotionally invested in you and your work is a powerful marketing strategy but can’t be faked. Authors must be engaged and genuinely enjoy conversing with their followers about their area of expertise. They must have, and display passion. And, this kind of loyalty and relationship building cannot be done overnight. Authors, especially authors with multiple book projects, should consider Twitter engagement to be a regular, daily practice.

4. Google’s Real Time search: Google now allows you to search something called Real Time. So Google your name or the name of your book and in the left hand navigation bar, choose Real Time. There you’ll see if any Twitter conversations include your name or the name of your book. Next authors and publishers can click on each Twitter account mentioning the book or author, follow them and thank them for their comments. A savvy author will then engage that Twitter account in a deeper conversation, turning the casual chat into a fan building opportunity. All of this is, of course, done on a very public platform. The advantages of this are that other Twitter users see you, the author or publisher, engaged in fun and interesting discussions about your book, your passions, your travels and your life. This becomes an opportunity to attract new fans and new readers. Followers are surprised and delighted when authors notice and thank them for their support. This strategy can create a life long fan who will help you spread the message about your work.

5. Tweet Ups: Whenever an author is speaking, doing media or making a bookstore appearance, there is an opportunity to create a Twitter event or a Tweet Up. Plan ahead, just as you would for any event and use an event organizer like Eventbrite or MeetUp to manage your guest list, RSVP’s and invitations. Create a real call to action for the event such as making a special announcement or having a desirable guest speaker or even a high end sponsor offered door prize. Giving followers an early heads-up about a special event with the author is like a VIP pass. Followers want, and need to feel they have a special relationship with the author. Now, here’s the most important thing. When you create opportunities for followers to meet authors in person, the author must be willing and able to engage in conversation, thank the followers for their support, and spend some time with them. These are mixers and they are social. Authors who cannot or who are not willing to be social should avoid this strategy.

You’ve no doubt noticed a theme in this post. Twitter is a cocktail party and the author can be the guest of honor. But, it’s better if the author is the host and treats his or her followers as the honored guests.

If you found this post useful, please leave a comment. It’s important to me to know what you think so that I can create articles that are useful to you. For more Twitter tips, techniques and strategies, click here. And, thank you for finding me and reading this. I appreciate the time it takes to follow a link and read a blog.

11 Ways to Use Twitter Lists to Increase Brand Visibility | Maximum Visibility Playbook

By Cindy Ratzlaff January 29, 2011

One of the most often repeated objections to the social media platform Twitter is that it’s a loud, noisy and crowded platform and it’s difficult to find, follow and gather followers who are actually interested in your brand or product offering. You can increase your chances of finding these pre-qualified followers, those most likely to want what you offer, through a strategic use of Twitter lists.

Twitter lists are an underused secret weapon in social media marketing.

Use Twitter lists to find people to follow and to group influential people together on Twitter so you can quickly and easily see what they’re tweeting every day. Twitter lists can also be used to demonstrate leadership in your area of expertise and provide something of value to your followers by offering them a convenient way to follow others. And, for those with locally based businesses, Twitter lists can be a powerful tool for alerting people to your area of influence, location and specific interest.

Here are 11 ways you can immediately implement the power of Twitter lists in your business.

1. Connect with Industry Leaders. Create your first Twitter list and call it (Your Industry Here) Superstars. Go to your Twitter account and enter the name of one of the most admired leaders in your industry in the search bar at the top of your screen. Click on the “Follow” button under the picture or avatar of @industryleader. Next click on the downward arrow just to the right of the “Follow” button and a drop down menu will say “Create a List.” Click on “Create a List” and a pop-up box will appear. Here you can name your list “@MyIndustry Superstars.” Underneath you’ll have the option to describe your list. Enter: “People and organizations in My Industry that are helpful, show leadership and really know their business.” Then click “Save List” in the lower right hand corner. Now @industryleader is on your list. Your new list will appear on their Twitter profile page, at the top right hand side of the page under “recently listed in.” People added to your list will know that you consider them to be a superstar or whatever attribute you’ve ascribed to your new list, giving you visibility with top industry leaders. Contintue to add to your new list as you find and follow other inspirational or educational leaders in your field. As you add new followers, put them into lists such as “My Industry Resources.” Keep your most important keywords in mind when creating lists and incorporate them whenever possible. Your lists will each have a unique URL and are, therefore, indexed by search engines.

2. Attract a Local Based Following. Use Twitter Lists to find and follow quality leads in your local area. Go to the search bar on your Twitter Account and type in #yourcityname. Click on one of the Twitter accounts that comes up mentioning your city. First add this person to a new list called “MyCity Resources.” Next, look to see what types of other lists mention this person. Look for lists that fit your “resources” concept. When you find one, click on the list link. You’ll be taken to that list’s page. Across the top of this list, you’ll see the words tweets, following, followers. Click on Following. A screen will pop up with the Twitter names of everyone on this list. Go down the right hand side of this list and click “Follow” for those accounts you want to add to your “resources” list. Once you click follow, you’ll also need to click the downward arrow to the right and check the box that tells Twitter to add this person to your “resources” list.

3. Use Newly Created Lists for Visibility: Go to your homepage on Twitter. You’ll see these words across the top of your screen: Timeline, @Mentions, Retweets, Searches, Lists. Click on “Lists.” Choose one of your newly created lists and click on it. Now, the only tweets showing in your stream will be tweets from people on this particular list. You can quickly scan their activity and choose someone to retweet, comment on, praise or ask a question. Simply mouse over the bottom of the tweet you’ve chosen and you’ll have the option to retweet or reply. Do this for at least one or two different people on your list every day to increase your visibility, to demonstrate a desired relationship or connection with this Twitter account, and to be seen engaging with resources and leaders in your area. Make sure your tweets to these accounts add value, and not noise, to the stream.

4. Share Your Lists: Share your growing “Resources” or “City” list several times a week on Twitter to attract people in your local area and people interested in your business. Click on your list. Copy the URL of that list from your browser window. Paste the link into the “What’s happening?” window on your Twitter page and send this message: Check out this great list of fun places to visit in MyCity! If you need to shorten the URL to fit it into the tweet, go to bit.ly, shorten the link, then copy and paste the new shortened link into the tweet.

5. Add Yourself to Your Own Twitter Lists: Increase your visibility by adding yourself to your own Twitter lists. Just as we recommend going to the pages of other Twitter users to find lists to follow, they’ll be coming to you. When they click down the list and follow people, one at a time, we want them to find and follow you. To do this, enter your own @yourtwittername into the search bar at the top of your screen. When your twitter name shows in the stream, click on it. The right hand side of the screen will now show your profile. The words “Edit your profile” will be on the left and our familiar downward arrow on the right. Click on the downward arrow and check off the boxes for any and all lists to which you’d like to add your own Twitter name. It’s that easy.

7. Connect with Others and Make Yourself Known: Request to be added to appropriate lists of other leaders in your industry or city. When you find a list that you’d love to be on, send a @DM or @reply to the person and say “I’d love to be added to your New York City Businesses” list! You can reciprocate by adding them to your lists to complete the connection.

8. Broadcast Your Lists to the Listed: Let others know when you add them to your lists. Whenever you add a particularly high profile or valuable networking contact to a list, Tweet to them and tell them. “@IndustryLeader, I just added you to my Industry Superstars list.” Then include the URL. You’ve engaged with them, added them to a list, promoted your list and increased your visibility all while building a relationship with them.

9. Follow Whole Lists at Once: At the top of every list, there will be a button that says “Follow This List.” This will copy the entire list and make it available to you on your page so that you can check it regularly. It does not, however, follow each individual user. Use this for very large lists from professional organizations you might want to check in on but don’t necessarily want to see individually in your stream every day. This will create a link from your page directly to the Twitter account that created the original list. A small icon of their avatar will appear next to the list on your page. Strategically, this is another great way to honor the original list builder and is a valuable way for you to connect with very large lists and high profile creators.

10. Increase Your Lists: Invite Twitter followers to be included on your lists. “Hey Philadelphia. Let me know if you want to be on my new “Philadelphia Resources” list.

11. Broadcast Accolades: If you’ve received awards or been praised in the press, let others know via lists. Create a list that includes everyone who received accolades and name the list appropriately for that award.

I invite you to take a look at examples of these Twitter strategies on my Twitter account, and please let me know if you’d like to be added to one of my lists. If you use Twitter lists in a unique and powerful way, please share your strategies here so we can all employ them. If you found this article helpful, please leave a comment.

Building an Author Platform | Publishing House Secrets

By Cindy Ratzlaff September 29, 2010

You’ve got a great idea for a book, have created an outline, done your research and you’re ready to find an agent and sell your book to Random House. Having been one of the people who sits at the table, reads your manuscript, proposal or outline and decides whether or not to buy your book, let me tell you the first questions we ask ourselves.

Publishers want to know. What is your platform?

We need to know how you are going to sell your book. As a publisher, we’re going to provide professional editing, design services, expert sales people and great distribution. We’ll put marketing dollars toward selling you book and work hard to give your book the visibility it needs in stores and online so that YOUR fan base can find it and buy it. It all starts with you. The publisher wants to know, before they buy your manuscript, what you bring to the table in terms of a ready made audience.

Do you have a radio or television show with a lot of viewers and great ratings?
Are you a celebrity?
Are you a lecturer with many firm bookings for the coming year?
Do you head a vast organization whose members will want your book?
Are you social media savvy with more thousands of followers?
Do you have a large database that can be utilized to rally your fan base to purchase your book?
Have you previously published a bestselling book?

Gone are the days when a publisher could easily take a risk on an unknown writer. Although that still happens, thankfully, it happens less frequently than one would wish. So how do you make yourself a more desirable publishing partner to attract the attention and investment of a big publishing house? You create and execute your own pre-publication marketing plan. This is a good strategy even if you are self-publishing…in fact, especially if you are self-publishing.

Here are just a few things every author and would be author can do to being now to build a platform that will help promote your book at publication time.

Create a Facebook Profile so you can easily connect with everyone you every met. Those people are the most likely to want to purchase your book and support your newest endeavor.
Create a Facebook Fan Page for your book so you have a professional page with your book title that will be indexed by Google, increase your SEO and give you a proper place to talk about the making of your book.
Start a Twitter account in your own name. Every tweet is a unique URL and again, online is all about search. Every tweet is new content, all new content increases your Google juice, the more Google juice the more people will see your name and find your book.
Write a blog. Do it on WordPress or Blogspot because both of those platforms are already optimized for search. You need a blog to communicate longer thoughts than can be done through either Facebook or Twitter. Additionally, your blog can be reproduced as a “guest blog” on sites with more traffic. This, of course, increases your visibility and the likelihood that readers will find your book.
Make videos. Talk about your book or your area of expertise. Tell or show viewers something they don’t already know that fits in with your book theme or ideas.
Write a book club guide with questions and discussion prompts. Put it on your blog as a free download for book clubs.
Make your own book trailer for free with a program called Animoto. Upload it to YouTube, Facebook, and your author page on Amazon.com, as well as your blog.
Offer yourself as a guest on Blog Talk Radio shows, webinars, teleseminars or any other outlet where your most likely audience already gathers.

These strategies take time to implement. Most of them are free. Once you write your book, your new job is marketing. Having a well plotted strategy will help. What platform building ideas are you employing? I’d love to know.

Reputation Management | Crisis Management

By Cindy Ratzlaff September 1, 2010

One of the biggest concerns companies have about venturing onto social media is a fear that detractors, competitors or others who dislike their brand will comment publicly, venting their problem and leaving open the door for a lot of negative viral buzz. Their thinking is that if they aren’t on Facebook, Twitter, YouTube or any of the other major sites, those naysayers or disgruntled types will have no public venue through which to flog them. The fatal flaw in this strategy is that angry consumers or clients don’t need a homebase through which to damage a company and it’s reputation. They have their own homebase through their individual social media platforms. When a plane is stuck on the runway for more than three hours, hundreds of passengers will take to Twitter with the hashtag #Airlinenamefail or something similar and soon enough thousands will be aware of their plight.

Your brand is what your customers think it is, not what you think it is. So listen, engage, and if the message you want is not the message they’re repeating, alter your strategy.

If a company stays away from social media so as to avoid negative online feedback they will accomplish two things:

They will be unaware of problems that might have been easily resolved but when left alone may become much bigger problems.
They will be miss a valuable opportunity to fix minor problems and turn cranky customers into happy evangelizers.

Mashable wrote an excellent post recently sharing three terrific examples of how major brands monitored, managed and resolved (or not) some important brand missteps and criticism.

Bottom line: The conversation about you is going on with or without you. You can only influence it if you are aware of it. Every company should be active on Facebook and Twitter, at the very least, to monitor and influence their brand reputation. Every company should have a google alert set for their key words and get that digest daily. Every company should search their brand name or the name of their current campaign on Twitter daily.

Five Questions with the Expert | Career Reinvention When An Industry Changes

By Cindy Ratzlaff July 10, 2010

Catcher in the Sky’s Lisa Gordon

Lisa Gordon spent two decades at the top of her field in advertising sales for newspapers and magazines like Time, Real Simple, Prevention and Entertainment Weekly. When her industry took a particularly hard hit as the economic climate worsened, she realized that she needed to reinvent herself, add to her skill set and move forward without looking back. Lisa’s transformation took her from old school, traditional communications to the new high tech and cutting edge world of app development. We caught up with Lisa recently to ask her five questions about her reinvention process.

RATZLAFF:

Your background is in print advertising sales and sales management, how did you make the leap to developing mobile apps?

GORDON:

I spent more than twenty years in businesses related to ad sales. When I started
working in the 1980’s I was in a thriving field with no end in sight. I could
never have guessed what kind of atrophy would occur this many years later.
When my oldest son went to kindergarten I was experiencing a lot of personal
upheaval and was in the fortunate financial position to take some time off to be
with my kids. After three or four years I started thinking about getting back to
work. By this time, newspapers and magazines were closing all over the country.

It was clear that I could not go back to a vanishing industry.

I had had my own business for ten years so the idea of going back into business
for myself was a very attractive one. Having some time off gave me the insight I
needed to break from my rut. I contacted a former colleague and we
brainstormed ideas for more than a year. With an idea in hand, we consulted with
a dear and successful friend who gave us direction. In the end, our app has
nothing to do with any of our original business ideas.

RATZLAFF:

What do you find to be the biggest challenges in starting over in an industry that is not just new to you, but new in general?

GORDON:

Actually the easy part is starting in a new industry. I embrace the challenge of
learning something new. The difficult part is the fact that the industry is new.
There are no real experts yet. The app industry is growing at an exponential
pace. It seems like everyone is learning by trial and error and what worked last month, won’t necessarily work this month. Being part of this Wild West is fascinating to experience from the inside.

RATZLAFF:

Your apps, NameCatcher and NameCatcher Biz help people to remember names of acquaintances. What inspired you to create these apps?

GORDON:

For the most part it was born out of necessity. My partner and I both have young children and I have an aging father. Just through our kid’s activities and my dad’s caregivers, new people, acquaintances, really, come in and out of our lives regularly. These people are important to us, but sometimes it is just hard to remember all of the names and how we know them. It can be embarrassing to keep asking people to repeat their names. As a regular user of my own app, I have seen how good it makes someone feel when they are remembered.

RATZLAFF:

You and your partner both have marketing backgrounds. Can you share your thinking on how you’ll go about marketing your apps?

GORDON:

One very interesting thing about this app is when people see it or hear about it they
instantly know how they would fit it into their own life. And, everyone thinks they
are our demographic. The truth is, nearly everyone with an iPhone is our
demographic. As exciting as it is to have the millions of iPhone users as possible
users, such a broad audience is hard to reach. So, we have broken down the possible
users by category and are targeting them individually. So for example, we speak to
“mom” targets differently than we do to our Boomer targets. We will often break
those targets down even further so we can speak directly not generically.

RATZLAFF:

What advice would you give to someone who wants to get into the mobile app business or any new business for that matter?

GORDON:

Start with a great idea, but be flexible as to how it can work as an app.
Get a basic understanding of the app business and the available platforms before investing any money.
If you are not technical, hire the right people who are. If you are not good at marketing, hire someone who is.
Never get comfortable with the way things are because they will change.

Both NameCatcher and NameCatcher Biz are available for download at itunes and readers can find more information about the company, Catcher in the Sky, on their website.

Five Questions with the Expert | Children’s Literacy Icon Mrs. P

By Cindy Ratzlaff July 6, 2010

Mrs. P’s photo by Jacqueline Veissid

While businesses, public figures, celebrities and authors know the importance of adding social media to their outreach strategy in order to bring their message and brand to the more than 500 million users of various social platforms, the age limitation for participating on some social media platforms has made it challenging to use them to reach children directly. One team understands that reaching the influencers and the parents is more important than speaking directly to children in a marketing campaign. The creators of MrsP.com mastered the art of the conversation and are demonstrating the importance of relationships and partnerships when it comes to growing their brand and spreading their message.

The face of MrsP.com is Kathy Kinney, best known for her nearly decade long portrayal of the role of Mimi Bobeck on The Drew Carey Show. She is well on her way to creating another iconic character in Mrs. P, the fantastically quirky ambassador of reading who shares her love of books through an engaging and interactive website for children.

A cross between Mr. Rogers and Pee Wee Herman, Kathy Kinney’s Mrs. P brings books to life as she reads classic children’s stories in a series of webisodes.

Her talking fireplace, magical bookshelves and games are designed to appeal to emergent readers up through tweens (the scary book room will particularly appeal to this age group). Mrs. P, herself, graciously agreed to be our guest this week for “Five Questions with the Expert” and share a few of her thoughts about using social media to spread her love of reading. In fact, she was so delightful, she answered a bonus question!

RATZLAFF:

You have a fabulously interactive destination website for children. How are you using social media to reach young readers?

MRS. P:

I’m not trying to reach my young readers directly since most are under the age of 12, but rather their parents and the other adult influencers in their lives — teachers, librarians, literacy advocates and organizations. I have found blogs to be a very effective way to spread the word about Mrs. P, whether as a guest blogger or by enlisting their sites to announce events like my annual writing contest. I’ve been using Twitter to meet these bloggers and fans. But I’m not really interested in showing up Shaquille O’Neal and getting the most Twitter followers in the world, but prefer to connect with people who share my same passion for literacy. I try to have personal and meaningful conversations with my followers and love to share articles about the tremendous importance of reading to children. As much as I’m tempted, because I love to talk about myself, I try not to make it only about me. I’m also proud of the give-and-take on my website. If someone posts news about Mrs. P on their site, we will re-post their story on my site, introducing them to our audience.

RATZLAFF:

How do you separate your Mrs. P persona from the business side of running a website?

MRS. P:

I like to keep focused on my mission as Mrs. P, which is to spread the joy of books and reading. When I receive invitations for interviews, appearances, and business relationships, I ask them to contact my business partner, Dana, who handles that side of the house. She considers the validity of the inquiries and deals with the technical details so that my online presence can just be about Mrs. P’s mission – and having fun!

RATZLAFF:

Can you describe a day in the social media world for Mrs. P?

MRS. P:

I try and ensure that there is something new and fun on my Facebook site several times a week. I have a much smaller audience there than on Twitter, where I make an effort to engage with my followers every morning and evening. I also coordinate with my “elves” to make sure my website has fresh news and engaging messages on my “Did you hear…” page. I’m lucky because there seems to be so much good news lately about my site that I can share with my audience.

RATZLAFF:

Is there any one social platform that performs better than others to help you connect with the influencers who help you spread your literacy message?

MRS. P:

While Mrs. P has very active Facebook, Twitter, Flickr, and You-Tube accounts, I do think that Twitter has been the most effective. For example, Everybody Wins! USA, a literacy organization for which I am an honorary board member, will occasionally build Tweet campaigns with us, and together, we grow our audiences and spread news about the importance of literacy.

RATZLAFF:

Have you incorporated video or audio into your social media strategy?

MRS. P:

Video has been a key element in our social media strategy. The team at Mrs. P created a fun music video called “Listen Up, Kids” to get young people excited about reading. We made it available as a free download on iTunes. I asked our fans to post it on their blogs and Tweet about it, and in the first day, we had 25,000 downloads! We also posted it on YouTube to let people know it was free. We had a similar experience with the winning entries from my writing contest. Again, we had over 22,000 downloads the first day by using social networking to spread the word. I think if you have a strong mission and are also willing to give something meaningful away for free, it’s a powerful combination. It’s certainly worked well for Santa Clause over the years, and it’s also built a great deal of awareness for the Mrs. P brand.

RATZLAFF:

I heard a rumor that Mrs. P has plans to create mobile apps. Any truth to that rumor?

MRS. P:

Oh, yes. The mobile world is a wave I really need to be riding! So in September I will launch a free (there’s that wonderful word again!) Reading Challenge app for the iPhone. It will be a fun and engaging way to test reading comprehension. And it’s yet one more way to bring awareness to literacy and to my website.

Parents, librarians, grandparents and teachers can find Mrs. P on Twitter, Facebook and YouTube and of course children can visit her magical library, choose a book from her shelves and have Mrs. P read them a classic.