Cindy Ratzlaff

Bestselling author, award winning brand marketing and social media pro, Cindy Ratzlaff, creates sales driving campaigns for authors, books and publishers.

Turning Likes into Leads and Leads into Customers

By Cindy Ratzlaff

The promise of social media as the top of a profitable funnel can be the shiny object of marketing tools. Converting “Likes” to leads, however, requires a strategic use of social media rather than thinking of social media simply as a broadcasting tool.

A conversion focused social media strategy should bring a lead into the marketing funnel, capture the lead, create the opportunity and incentives to convert the lead (through either a sale or a partnership or a request for further information), engage that new partner/client and motivate the partner/client to transform into a brand evangelizer by providing them with the tools and incentives to recreate the cycle.

Social Media is a massive permission based marketing opportunity for entrepreneurs.

Social media platforms are where a large pool of potential clients spend their discretionary time. Developing a brand messaging strategy to engage with these potential customers requires understanding the language spoken on each social platform and integrating the social campaign with off-line campaign.

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YouTube Adds Easy InVideo Branding | Entrepreneurial Toolkit

By Cindy Ratzlaff

*Editor’s Note: The video you feature must be hosted on YouTube.

YouTube quietly added a new feature to the platform that will help small businesses, cash strapped start-ups, entrepreneurs, authors, speakers and coaches promote their brands, in just a few simple steps, across all of their YouTube videos.

InVideo Programming allows users to insert a branded logo or even another video into the corner of all currently uploaded videos on an individual’s YouTube Channel, all at once.

Branding With a Logo or Video

Imagine that as a small business owner you are creating short informational videos and posting them to YouTube. Next you share them through e-mail or through Facebook and even your business website* (your video must be hosted on YouTube, even if it’s featured on your website).  Now with InVideo Programming, you’ll be able to embed another video into the corner of your informational video–say an announcement about a big launch, sale or special event–and ever consumer facing touch point for the original informational video now becomes an invitation to view the special announcement video in just one click.

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Like Minded Strategies | Social Selling

By Cindy Ratzlaff

We’ve been told that selling through social media is a no-no and that at best we should keep it to the 80/20 rule; 80% engagement and 20% sales. Heck, I’ve even said that in the past. Now I’m proposing we rethink the concept of sales altogether and throw the 80/20 rule out the window.

In the early phase of building a social media platform for any brand, personal or business, we focus on likes, follows, friends, fans and subscribers as a metric for measuring whether or not a brand message is hitting an eager audience. That’s still a valid thing to measure and a brand that can’t gather a tribe in a pool of more than a billion social media users simply may not have a marketable idea.

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5 Entrepreneurial Voices for Personal Brand Marketing

By Cindy Ratzlaff

Finding your brand voice or your entrepreneurial message is a fundamental building block for growing a successful, profitable and sustainable revenue stream for your business.

Understanding and implementing strong, clear messages is easier when you have identified your entrepreneurial voice. There are several different voices with which a business can communicate and choosing one can help you get from the idea stage to the starting line. You’ll add additional voices and messages as your company, product or service matures, but since the start is the most challenging hurdle in any entrepreneur’s business life cycle, let’s examine some options that will get you to go.

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How To Decide If You Should Launch Your Product

By Cindy Ratzlaff

I once had a boss who asked me why we published so many books that were not bestsellers.  He wanted to know why we didn’t just publish the bestselling ones and reject the rest. It was a naive question, but one that crops up in every industry. Why don’t we all just launch the profitable ideas and not the mistakes?  Shouldn’t there be a way to determine if a product or service or book will succeed before we invest time, money and resources in launching?

There isn’t a truly foolproof solution or we’d all be rich, no book would go unread, every product would have thousands of raving fans and marketing would be pointless.  But there are questions that publishers and Fortune 500 companies alike ask themselves before they invest in materials, resources, marketing and everything else that goes into bringing a product or service from the idea stage to the marketplace.  And, entrepreneurs need to ask themselves those same questions before they launch because their time, money and resources are their primary investment start up tools.

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Personal Branding Tips | How to Start Even Before You Have A Business Idea

By Cindy Ratzlaff

I received an email from someone recently asking me for ideas on how they can begin developing their personal branding even though they don’t yet have a business plan or a fully imagined business idea. I was impress they were thinking about branding at this stage of their business development and the question got me thinking about how we can all set up foundational brand elements now that will serve us as we grow an idea into a business.

But how can we brand something that doesn’t exists, you ask? We can’t.  But I believe that you are always the brand.   So you can and should begin to articulate what the brand of “you” includes.

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The Cost of Doing Nothing Different | Marketing Strategy

By Cindy Ratzlaff

Entrepreneurs not only create a product or service and become their own Chief Marketing Officer, Publicity Director and Head of Sales.  Many entrepreneurs are not, however, comfortable with the sales end of business.

If this sounds familiar, you’re not alone. There are countless trainings and teachers who can teach you their own step by step guides to identifying leads, pitching the product or service and closing the deal.  But without a fundamental shift in the way the entrepreneur views his or her own value, the sales cycle will still stand as a huge challenge; a personal boulder in the road to success.

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How to Customize App Images | New Facebook Pages Timeline

By Cindy Ratzlaff

2015 UPDATE: Since the writing of this blog post there have been several updates to the Facebook page design. The tab app “boxes” are now located on the left hand side of your page and not displayed underneath the cover photo. All the other instructions, below, are still valid and creating a custom image for your Apps is very easy to do. Any questions about this or other social media marketing strategies can be directed to me on Facebook at https://cindyratzlaff.com/BrandNewBrandYou.

 

Now that the default landing tab is gone and all tabs are now “views and apps” according to Facebook, brands have an opportunity to customize the image that invites a fan to engage with a custom app.

Custom images for Apps Are the New Advertising on Facebook Fan Pages

There are four boxes “above the fold” on the new Facebook Fan Page Timeline. The first position is occupied by the Photos app. This box position is permanent and cannot be moved to another position. The next three boxes to the right of photos can be moved, customized and featured at will, IF you created the app (or former tab). If it is one of the suite of apps created by Facebook, you cannot change the image. If the app was created by a third party, the option to change the image is controlled by the third party app and you should check with them. But if you created the app, you can change the image.

Step-by-step guide to customizing the app image on your Facebook Fan Page wall.

  1. Make sure you have enabled the preview of Timeline on your Facebook page by clicking the blue “preview” you will see at the top of every fan page that has not yet migrated to Timeline.
  2. Click the down arrow at the right hand side of the currently visible apps just underneath your page name and cover photo space to reveal all of your former tabs, now referred to as “views and apps” in Facebook language.
  3. Select the app you would like to customize and mouse over the upper right hand corner to reveal a pencil. Click the pencil to reveal a drop down menu.
  4. Go all the way to the bottom of the drop down menu and click on “edit settings.”
  5. You’ll now see a box that allows you to name the app and a link to change the custom image. After keying in the new name of your app, click on the “Change” link.
  6. You’ll be taken to a page where you can upload a custom image. Click on the “Change” link on this page.
  7. The familiar “Browse” option will pop onto the screen allowing you to upload an image from your desktop. Facebook recommends 111 px wide by 74 px high and will resize and convert images that are larger. I’ve had great luck with 280 x 180 sized images. Select the desired image from your computer and upload. There is no save button. Don’t waste time looking for it. Now go back to your page and look at the box image. The customized image is in place.

That’s all there is to it. You can change these images whenever you like and you can feature a new set of custom apps “above the fold” on Facebook Fan Pages whenever you like.

You can post a link directly to your custom app in your timeline and pin it to the top of your page for seven days to give it extra importance. I’ve created some simple custom designs for apps here to show you what’s possible. I’d love to see yours, too, so feel free to post a link to your custom apps below so we can inspire one another.

Expanding Your Brand

By Cindy Ratzlaff

Brands must evolve and expand or they’ll end up losing market share to competitors. Kodak decided to stick with film. You know how that story ended. But how does a brand create logical brand extensions, products and services that are within their wheelhouse, without stretching their human and financial capital to the breaking point. They frequently take baby steps.

When Oreo wanted to capture more of the cookie market, they created the chocolate Oreo and the double stuffed Oreo.  They didn’t create wagons.  Many authors, entrepreneurs and small business owners struggle with their portfolio of services or products.

You are a brand.  Your products or services are your brand offerings.  When you add something new to your offerings, that becomes your brand extension.

Let’s say you are a successful author.  You’ve written a great book on marketing.  You’ve promoted the book with advertising, personal appearances, traditional media and even social media.  Your brand, to the consumer, is “marketing expert.”  Now you’re ready to add something new to your services.  You might add consulting, coaching, webinars or live trainings.  But if you were to add a cookbook to your brand, you’d have a great deal of work to do in order to bring people along with you as you evolve your brand from business to baking.  BUT, if cooking is your passion and you’re using cooking as a metaphor for blending, mixing and creating a product, you’d have a brand extension.  If the book were about your favorite cookie recipes, you’d need a new branding strategy.

It’s possible for a personal brand to evolve and include a wide variety of products and services.  However, adding things far afield from a brand’s original DNA is best done once the brand is mature and the brand leader (YOU) is well established and has a strong and loyal following.

A Self-Evaluation is Your Road Map for Action

For the rest of us, annual evaluation and planning for our emerging brand life cycle is an exercise worth doing.  As you plan your growth, ask yourself the following questions:

  1. Where’s the money? What is my most profitable offering right now? In other words, what are people buying from me now?  When people are willing to part with their money to purchase your products or services, that’s the simplest and purest market research.
  2. Customer needs: are my current clients or customers asking me for additional information or services I don’t yet provide?  If those services or products are within your skill set, this is the proverbial low hanging fruit.  Put energy and time into providing your current client base with what they are already asking you to offer.
  3. Next offer: after I’ve delivered my first product or service to a client, and I know they are happy, what do I want to offer them next?  This is the beginning of your funnel.  Take note of the needs of your clients. See if there are natural additional ways to serve your client base.  Repeat this question after every new product or service to create additional offerings.
  4. Brand extension: once you’ve developed a client base the trusts you and is thrilled with what you offer, you can begin to stretch your brand. This is best done in increments.  Taking our example, the marketing book author might now write about sales by making the connection in the consumers mind between sales and marketing and letting marketers know they also have to be salespeople, especially if they are entrepreneurs or small business owners.  Next, our expert might branch out and claim mind share as a provider of information about product development, distribution and even sourcing.  He or she might divide upcoming product offerings into categories that provide deep knowledge in the how-to aspects of each phase of creating new products or services. Then our expert could create speeches, live events, webinars, DVD series, more books and other creative delivery systems for those new products.

Brand development is like story telling. Don’t try to take your reader from “Once Upon a Time,” to “the wicked witch was dead” in two steps. Tell the full story. Lead the consumer through your thinking process by offering logical, helpful, inventive product and service development. And, every step of the way, double check to see that your brand development is ringing true with your customer base. Brand storytelling is marketing. Your ideal reader or client isn’t interested in a one sentence story that shouts “buy my product, buy my product.” Your idea consumer wants you to paint a picture or a solution, entertainment or convenience that your product will introduce into their lives. They want to see themselves using the product, reading the book or enjoying your services. Your story should reveal a path from where people are now to where they could go if they do business with you.

When you’re clear about your intentions and you have your marketing story polished, then you can add a brand extension that will resonate with your fan base.

 

How to Price Your Services | Entrepreneur Tips

By Cindy Ratzlaff

The Entrepreneurial formula goes something like this.  Identify a need in the market, conceptualize the product or service to fill that need, price it to move, test the market interest in your product and either go back to the drawing board or launch.

The successful entrepreneur will research, test, price and market according to the results of his or her testing or will go straight to market on a concept that has little or no developmental costs.  For example, a business coach who already has a program that he or she does one on one with clients could easily take the program to webinars without much testing by recording it using any number of programs such as Keynote for Mac, Camtasia or ScreenFlow to name a few.

If the entrepreneur has a product or service that delivers value, has identified the likely end user or client and is ready to test the waters, pricing strategies now come into play.

The number one question I get from entrepreneurs is “what should I charge?”

I can’t tell you what to charge for your product or service.  That depends on your niche market, the product or service itself, perceived value, quality of delivery, what your competitors charge and many other variables.  What I can share with you is that most marketing professionals see a significant drop off in opt-ins or purchases when a consumer is given too many choices.  In other words, make your offer simple and increase the chances of consumers taking immediate action and purchasing your product.

There’s a theory that offering more than three choices to people decreases the likelihood of purchase. They become overwhelmed, feel confused and in some cases, suspect that they’ll make the wrong choice and not get the best deal.  Here’s the pricing formula I see most often in researching internet marketing guru sites.  We’ll use consulting services for our example.

The A, B, and C Concept for Consultants

Package A:  This package offers people the chance to consult with you for your highest hourly rate and for the lowest commitment.  For example:  Two sixty-minute calls per month for $500 with a one month commitment required.   In the Package A scenario, people can commit to just one month and pay you $500 to “sample” your services and if your consulting proves valuable, you can convert them to a longer term package.  In this scenario, it’s essential that the consultant bring their A game to Package A, and deliver such value and solution based advice that the client can’t image themselves without your assistance going forward.  In our example, Package A works out to $250 per hour for a total client commitment of $500.

Package B:  This package offers the best value and is the one you really want people to choose because you know that you can make a bigger difference in your client’s business or life if you have more time to do so.  So you make it significantly more desirable financially to choose Package B, BUT you require the client to commit to a longer package and thus a larger financial investment.   For example:  Two sixty-minute calls each month for a three month period would be priced at a discounted $225 per call.  Clients save $25 per hour by committing to a three-month package.  Package B offers the client a total of 6 consultations at $225 each for contractual agreement of $1,350 and a savings of $150 over your standard hourly consulting fee.

Package C:  This package is your high-end offer and requires the longest commitment but gives the highest value.  Here you are rewarding clients who are willing to invest in intensive committed work with you by giving them the steepest discount BUT making them commit to the highest out of pocket cost.  If clients choose this package, they’ll be saving $3,000 over your regularly hourly consulting rate.  This package would offer one 60-minute call per week for a total of three months or 12 calls at $200 for $2,400.

The thinking behind these package strategies is that the clients who choose Package A are exploring.  The clients who choose Package B want to invest in their business but are cautious and careful and want experiential proof that you can deliver what they need.  The clients who choose Package C are ready to move forward in their business, believe you are the one who can help them and want to take advantage of the maximum financial discount you’re offering.

Whatever package they choose, your job there is to over deliver to the point that they feel they truly desire to have more of your time and they’ll contract for more or if their needs have been met, they’ll give you a great reference you can use to attract other clients.

At the end of any Package contract, always ask the client if their needs were met.  If not, work to rectify that.  If so, ask if they will give you a testimonial quote that you can use on your website.  Most people will say yes.  Then you’ll be promoting your services with positive, real life case study quotes.

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