Blog | Page 8 of 11 | Cindy Ratzlaff

FOCUS | How to Create Powerful Marketing Messages

By Cindy Ratzlaff April 19, 2011

When I consult with entrepreneurs, publishers or major corporations, I start by asking them to share their F.O.C.U.S with me. At first, most say “creating wealth,” “making money,” or “selling more products.”

Can you put your core offering into one compelling sentence?

I always ask them, for the purpose of achieving those goals, to shift their focus from the end result to the first challenge; clearly stating their unique value to a potential customer. This “why to buy” focus helps businesses center their marketing, branding and public relations messages around the most important point of all—their offering.

F.O.C.U.S stands for “Find Our Core Unique Service.” Figuring this out helps companies address one of the four key elements of branding; variation. Asking the tough questions, doing the research and creating clear, concise communications will save entrepreneurs and even bigger companies time, money and frustration.

Some questions to ask to help define the unique service or selling proposition are:

How is this service or product different from all others in the competitive set?

Less expensive, more detailed, easier to use, more conveniently located?

Does the personality of this business or service give it something special?

Is the business or service provider more highly qualified, more experienced, personally enriched by the product usage?

Why would someone choose this product or service from all other choices available?

Better customer service and support, first to market, more stylish packaging, more rave reviews, higher perceived value?

Try to put your core offering into one compelling sentence. This exercise will tell you if you’ve nailed your F.O.C.U.S. I invite you to post your F.O.C.U.S. statement here and I’ll give you my opinion on whether or not your statement conveys your F.O.C.U.S. to me. Go.

4 Rules Every Social Media Marketer Can Learn from Improv

By Cindy Ratzlaff April 11, 2011

Many of you know I began my career as an improvisational actress. I’ve shared the stage with or taught classes to Bruce Willis, Kathy Kinney, John Leguizamo, radio and voice over personality Buzz Brainard, directors Bob Koherr and Peggy Rajski and even casting legend, David Rubin. What most people don’t know is that improvisation looks like free form conversational style theater, but in fact, it’s a structured technique that employs just four clear, crisp rules. The rules of improvisation are surprisingly similar to those for using social media platforms as a marketing vehicle.

Everything I know about Social Media Marketing, I learned in improv.

The four rules of improv can be summarized as:

who and what
when and where
yes, and
don’t deny

Who and What

Who you are to one another and what you’re doing are essential elements to establishing an interesting improvisational scene. They’re also key to establishing trust and social proof when engaging with others online. Establishing who you are and what you offer helps you attract potential clients who may be interested in your products or services. Demonstrate your expertise and provide social proof through actively sharing advise or strategies in your field. An improv actor might start a scene by saying, “Hello Nanny, it’s been a long semester and I’m delighted to see you again. Let me help you with those toys.” The audience will instantly know the relationship, and what they are doing. An entrepreneur might say, “When Forbes called me a “must follow” on Twitter, I realized I needed to share my techniques with others. My new webinar starts on Friday.”

When and Where

The when and where of an improv scene helps give the players clues as to how to communicate during the scene. The object of establishing a strong when and where is to help the players and the audience envision a scene with no props. On social media platforms, we’re using very few props other that words and the occasional video, photo or audio file. We need to establish help the consumer visualize our brand, our offering, our service. The actor in our scene above might say, “My playroom looks the same as it did when I was five. Even though I’m almost grown, I still have trouble sharing these toys with my little sister, Nanny.” Now the audience has a strong sense of the scene, the players and way they’ll interact with one another. To establish a clear when and where, the entrepreneur in our scenario above might say, “I’m thrilled to be offering this webinar, free of charge, this week right on my Facebook page, using LiveStream. Join me!”

Yes, And

In improvisation, a sacred rule is to listen to your fellow actor speak, then silently say to yourself, “Yes, and…” then add information. If one actor says, “I love your beautiful dress,” and the next actor says “I think I’ll walk the dog,” the audience and the actors suddenly seem confused. But if the answer to the first statement is “Why thank you. I bought it with the money you generously sent me in my birthday card, ” now we have a scene and a deeper relationship between the two characters. So our entrepreneur above needs to listen to his or her fans and followers to see how they responds to the LiveStream news, silently say “yes, and” and add more information. Example: “Will the event be recorded so I can listen later if I miss it live?” (Yes, and) “It will be recorded, Joyce, and I’ll be answering questions all week on my Facebook fan page.”

Don’t Deny
Denying someone’s statement in improv is tricky and can bring a scene to a halt, causing. If the first actor says, “What a beautiful, sunny day,” and the second actor says “No it’s not, it’s raining,” the next several moments will be a battle of wills to see who defines the scene, creating chaos onstage. In our entrepreneurial world, think about keeping the flow of ideas and questions coming and encouraging conversation to build relationships. Our entrepreneur above would be struggling to keep clients if he kept denying their needs or the way they receive his products. How would their future relationship go if our entrepreneur said, “You didn’t do the things I recommended, so you can’t expect the results I promised.” While that might be true, a more productive way to move this relationship forward might be, “I understand that you’re not ready to move forward on my original list of suggestions. Let me come back to you with some new ideas to see if we can overcome your concerns and still produce the result you’re hoping for.”

Every entrepreneur is really an improvisational artist. He or she works with new clients or customers and new situations all the time. Entrepreneurs need to be quick on their feet, flexible in their ideas and creative in their leadership. Everything I know about social media marketing, I learned from improv. All the web is a social stage, and remembering the four rules of improv can improve our social interactions.

How are you employing the rules of improv in your business? I’d love to hear ways in which you’ve set the scene, communicated clearly, turned a negative into a positive and added information. If you enjoyed this post, I’d very much appreciate it if you’d leave a comment.

6 Entrepreneurial Lessons from Secret Millionaires | Brand Marketing Tips

By Cindy Ratzlaff March 29, 2011

A new ABC television production hit airwaves nationwide this month and is creating more than high ratings. Secret Millionaire features a number of high profile people whose business model is helping others create financial stability, and even wealth, both online and off. What lessons might entrepreneurs emulate to create their own secret, or not so secret,millionaire success story? Let’s look at four of the secret millionaires to identify replicable patterns.

Secret Millionaire stars share some common practices entrepreneurs can adopt to create their own success.

Dani Johnson was homeless at 21 and a millionaire at 23. She now speaks, writes and conducts virtual home study courses and live events designed to help people get out of debt. Her story is compelling and inspirational. The tone of her communications is all about having experienced the fear and frustration of financial debt herself. By sharing her personal story, helping people identify with her, then modeling a success route, Dani acts as a mentor, cheerleader and coach to those who follow her program.

James Malinchak is a speaker, consultant and internet marketer who models hard work and reward. He is everywhere, all the time, with boundless energy and a message that you can create the life you want if you just have the will. He’s a mindset coach and people aspire to the life he has created for himself through relentless hard work and strategically brilliant marketing. Among other things, he coaches people on becoming paid speakers, something he is very good at doing himself. He understands creating ambient awareness and brand connections. His newest offering is called the Millionaire Apprentice Program, which piggy backs his programs SEO nicely with the buzz Secret Millionaire is garnering, and authentically ties in by teaching the techniques that helped him become a millionaire.

Gary and Diane Heavin are the founders of Curves, the fitness franchise for women. They have a different model. They’re not internet marketers. The majority of their work is hands on, with people who buy a Curves franchise. They model the in the trenches, “do it with you,” style of business. Even though they’ve created the largest women’s fitness franchise in history and have become very wealthy in the processes, they still operate like entrepreneurs. Gary’s philosophy is “Entrepreneurs don’t get paid on effort. They get paid on results.” He and Diane believe “success is not about who runs the fastest but rather who gets up the fastest after they fall.” This year they’ve teamed up with Zumba to create a new Curves Circuit with Zumba Fitness class to add to club offerings and are in the process of adding a diet counselor certification program through the Cleveland Clinic so clubs can provide better diet counseling to their members.

Ali Brown is a high profile coach for women entrepreneurs. She’s offers a tiered system of coaching programs that go from free webinars all the way through a very elite high priced personal coaching program and she has clients lined up to work with her. Her personal story of leaving corporate America and struggling as she launched her own business helps entrepreneurs identify with her and her “my gamble paid off and yours can too” mantra is appealing. She models success, glamour and adventure. And, she works hard. From that first business in her living room, Ali has expanded her brand into a magazine, an online style boutique, women’s retreats, info-products and more.

So what lessons can other entrepreneurs learn from these successful self-made millionaires?

Poverty is a strong motivator in each of their success stories. A driving passion to improve your life can be a powerful influencer.
Creating a business from the ground up takes more hard work than anything you’ve ever done before. Persistence is the key.
Continued success lies in continued reinvention. Successful people never stop innovating.
Financial freedom is a strong motivator and there are millions of people who want and need the information you may have on how to create financial security. A down economic climate may be the ideal time to launch a business that solves a problem.
Sharing your personal journey helps others envision themselves as potentially successful. People want to do business with successful people and modeling success can produce powerful results.
A great career or business is less about making the next sale and more about building lasting relationships.

If you enjoyed this article, I’d appreciate hearing from you. Please leave a comment below or on my Facebook page and share your thoughts.

5 Twitter Tips for Authors and Publishers | Maximum Visibility Playbook Tips

By Cindy Ratzlaff March 12, 2011

The book is written and ready to publish. So how do you and your publisher spread the word, create excitement and ultimately drive people to take the action of purchasing and reading the book? These days a well-rounded social media strategy must include Twitter. Twitter is a nimble, real-time megaphone ready to create both ambient awareness (“Oh, yeah, I heard about that book…) and advertorial awareness (I read a great review of that book).

Twitter is to a social media campaign what PR is to a book marketing campaign.

Twitter, however, is not a marketing campaign. Twitter is part of a full strategic campaign and acts as a megaphone to blast your message to millions of people and invites them to your website, Facebook page or other venue for a deeper conversation. A book marketing campaign needs distribution, point of purchase display, publicity, an advertising concept and a highly motivated author. With those things in place, Twitter can:

Share the author’s excitement with followers in real time.
Direct people to a link to buy the book.
Blast out late breaking news such as media appearances & live events.
Share excerpts from the book either in short snippets or via a link to a longer passage.
Encourage others to spread the word.

Here are 5 quick tips and techniques that any author or publisher can use right now to enhance a book marketing campaign.

1. Move content. Use Twitter to move content from your Blog and your Facebook posts to your Twitter fan base by installing the Twitter app on your Facebook fan page. This will auto-tweet everything you post on Facebook, with a link back to your Facebook fan page to read any post longer than 140 characters. If you are auto-importing your blog to your Facebook fan page, it will also be tweeted out to your followers automatically, again with a link to continue reading. This serves a couple of purposes. First, it shares content on three different sites, increasing the number of potential readers for every post. Second, it invites Twitter users back to Facebook to become fans whenever they click on the shorten Twitter link. Third, Facebook will have a live link to the post on your blog through Networked blogs. So one post introduces your Twitter fans to two additional points of interaction with you.

2. Increase SEO. Each Tweet is a unique URL and is viewed by Google as fresh, unique content. This Google juice makes it more likely that potential readers and fans will find you and information about your book. Google now serves up Twitter mentions and references on page one for most searches. Strategically include the name of the book, the name of the author, the genre or topic of the book in your tweets. These are your keywords for search engine optimization. Think about it this way. What would someone enter into a Google search to find you or your book? Those are your keywords. Use them strategically in your tweets to help readers find you.

3. The Big Ask. Bestselling authors such as Seth Godin, Gary Vaynerchuk, Jeffrey Hayzlett and Guy Kawasaki all give their fans an emotional shareholders stake in their book projects. They talk about them for months before publication. They ask followers opinions on titles, book jacket design and topics. They share nuggets of what’s to come. They thank followers for helping them through the process of creating a book. Then, when the book comes out they simply and honestly ask their fans to help them spread the word about the new book, and people do, by the thousands. Creating a community that is emotionally invested in you and your work is a powerful marketing strategy but can’t be faked. Authors must be engaged and genuinely enjoy conversing with their followers about their area of expertise. They must have, and display passion. And, this kind of loyalty and relationship building cannot be done overnight. Authors, especially authors with multiple book projects, should consider Twitter engagement to be a regular, daily practice.

4. Google’s Real Time search: Google now allows you to search something called Real Time. So Google your name or the name of your book and in the left hand navigation bar, choose Real Time. There you’ll see if any Twitter conversations include your name or the name of your book. Next authors and publishers can click on each Twitter account mentioning the book or author, follow them and thank them for their comments. A savvy author will then engage that Twitter account in a deeper conversation, turning the casual chat into a fan building opportunity. All of this is, of course, done on a very public platform. The advantages of this are that other Twitter users see you, the author or publisher, engaged in fun and interesting discussions about your book, your passions, your travels and your life. This becomes an opportunity to attract new fans and new readers. Followers are surprised and delighted when authors notice and thank them for their support. This strategy can create a life long fan who will help you spread the message about your work.

5. Tweet Ups: Whenever an author is speaking, doing media or making a bookstore appearance, there is an opportunity to create a Twitter event or a Tweet Up. Plan ahead, just as you would for any event and use an event organizer like Eventbrite or MeetUp to manage your guest list, RSVP’s and invitations. Create a real call to action for the event such as making a special announcement or having a desirable guest speaker or even a high end sponsor offered door prize. Giving followers an early heads-up about a special event with the author is like a VIP pass. Followers want, and need to feel they have a special relationship with the author. Now, here’s the most important thing. When you create opportunities for followers to meet authors in person, the author must be willing and able to engage in conversation, thank the followers for their support, and spend some time with them. These are mixers and they are social. Authors who cannot or who are not willing to be social should avoid this strategy.

You’ve no doubt noticed a theme in this post. Twitter is a cocktail party and the author can be the guest of honor. But, it’s better if the author is the host and treats his or her followers as the honored guests.

If you found this post useful, please leave a comment. It’s important to me to know what you think so that I can create articles that are useful to you. For more Twitter tips, techniques and strategies, click here. And, thank you for finding me and reading this. I appreciate the time it takes to follow a link and read a blog.

Facebook’s New Fan Page Features Cheat Sheet | Facebook Victories and Missteps

By Cindy Ratzlaff February 11, 2011

Facebook began offering the new fan page design yesterday and it will become mandatory sometime in March according to reports. Here’s a quick cheat sheet of some of the most important features for brands and businesses to familiarize themselves with as they manage their brand image on Facebook.

Brands can now post to Facebook as brands. This is huge.

Posting as a Brand: The most important change is that administrators can now post throughout Facebook, on both other pages and on profiles, as the brand. This means that if a brand could potentially comment on the Facebook page of a popular television show with millions of fans and gain visibility with those fans. Conversely, a magazine or television show could comment on the pages of their advertisers to thank them for their support and again, gain additional visibility. We’ll be watching for best practices in this area. To use this feature, administrators can toggle between posting as themselves and as the brand simply by using a drop down menu at the top of the page under “account.”
Visuals: Just as on the new profile designs, business pages will now feature the panel of five most recent photos across the top of your page. This means that brands must exercise particular care when uploading images. When another brand or individual tags a company in a photo, that photo will now appear above their newstream, giving less control of the images a business wants to show and making it more essential to have someone monitor the page regularly.
Changing Categories: Many companies set up their fan pages using either the wrong category or one that no longer is a good fit for their growing brand. For example, a business might have been local but has grown to be regional or national. Or, a speaker with national reach might have set himself up as a company but now wants to represent himself as a “person” and a consultant. For the first time, business pages can now change their category. This changes the fields under the info link. If a person wants to be a local business, changing categories will allow him to enter store hours and location along with details on parking. If a local business wants to become a consultant, the new fields will provide spaces to share product offerings and packages.
Featured Likes: A fan page can now, for the first time, “like” another fan page. Companies can use this feature to associate themselves with sister companies, clients, like-minded organizations and industry leaders. The pages a business page “likes” will show up on the left hand side of the brand’s page. By clicking “Edit Info” to the right of a business page name, administrators can now select a feature called “Featured Likes” and choose the top pages they want to have shown on the left hand column of their page. Again this will be useful for companies that include multiple brands and divisions.
Featured Page Owner: Under the “Edit Info” link, business pages may now designate one or more “Featured Page Owners” to be displayed in the left hand column. This can be useful for pages with multiple voices or owners posting. This definitely gives a public and individual face to a business page, however, and for small business owners or others not wanting to share their personal profile link with the world, this is a feature to understand clearly before utilizing.
Filtered News: This is the feature that has people concerned today and hopefully Facebook will listen to the discontent and reverse this. As of this morning, Facebook and Facebook alone controls the newsfeed of a business page, serving up posts they deem “most interesting.” This seems to create a feed where the posts with the most interactions show up first, leaving the brand without the ability to feature their newest updates first. This one new feature is counter intuitive to encouraging brands to use Facebook to promote their businesses. Without control over the order in which their messages appear to fans, a huge opportunity has opened up for outside developers to create something that better serves brands. (*UPDATE: March 5, 2011: Facebook has reverted back to allowing fan pages to post in reverse chronological order, after an uproar from users.)

Over the next week, there will be additional updates on the nuances of using Facebook fan pages to promote businesses. We’d welcome the sharing of best practices here and feel free to include links to those pages as examples. If you found this post useful, please let us know by leaving a comment.

11 Ways to Use Twitter Lists to Increase Brand Visibility | Maximum Visibility Playbook

By Cindy Ratzlaff January 29, 2011

One of the most often repeated objections to the social media platform Twitter is that it’s a loud, noisy and crowded platform and it’s difficult to find, follow and gather followers who are actually interested in your brand or product offering. You can increase your chances of finding these pre-qualified followers, those most likely to want what you offer, through a strategic use of Twitter lists.

Twitter lists are an underused secret weapon in social media marketing.

Use Twitter lists to find people to follow and to group influential people together on Twitter so you can quickly and easily see what they’re tweeting every day. Twitter lists can also be used to demonstrate leadership in your area of expertise and provide something of value to your followers by offering them a convenient way to follow others. And, for those with locally based businesses, Twitter lists can be a powerful tool for alerting people to your area of influence, location and specific interest.

Here are 11 ways you can immediately implement the power of Twitter lists in your business.

1. Connect with Industry Leaders. Create your first Twitter list and call it (Your Industry Here) Superstars. Go to your Twitter account and enter the name of one of the most admired leaders in your industry in the search bar at the top of your screen. Click on the “Follow” button under the picture or avatar of @industryleader. Next click on the downward arrow just to the right of the “Follow” button and a drop down menu will say “Create a List.” Click on “Create a List” and a pop-up box will appear. Here you can name your list “@MyIndustry Superstars.” Underneath you’ll have the option to describe your list. Enter: “People and organizations in My Industry that are helpful, show leadership and really know their business.” Then click “Save List” in the lower right hand corner. Now @industryleader is on your list. Your new list will appear on their Twitter profile page, at the top right hand side of the page under “recently listed in.” People added to your list will know that you consider them to be a superstar or whatever attribute you’ve ascribed to your new list, giving you visibility with top industry leaders. Contintue to add to your new list as you find and follow other inspirational or educational leaders in your field. As you add new followers, put them into lists such as “My Industry Resources.” Keep your most important keywords in mind when creating lists and incorporate them whenever possible. Your lists will each have a unique URL and are, therefore, indexed by search engines.

2. Attract a Local Based Following. Use Twitter Lists to find and follow quality leads in your local area. Go to the search bar on your Twitter Account and type in #yourcityname. Click on one of the Twitter accounts that comes up mentioning your city. First add this person to a new list called “MyCity Resources.” Next, look to see what types of other lists mention this person. Look for lists that fit your “resources” concept. When you find one, click on the list link. You’ll be taken to that list’s page. Across the top of this list, you’ll see the words tweets, following, followers. Click on Following. A screen will pop up with the Twitter names of everyone on this list. Go down the right hand side of this list and click “Follow” for those accounts you want to add to your “resources” list. Once you click follow, you’ll also need to click the downward arrow to the right and check the box that tells Twitter to add this person to your “resources” list.

3. Use Newly Created Lists for Visibility: Go to your homepage on Twitter. You’ll see these words across the top of your screen: Timeline, @Mentions, Retweets, Searches, Lists. Click on “Lists.” Choose one of your newly created lists and click on it. Now, the only tweets showing in your stream will be tweets from people on this particular list. You can quickly scan their activity and choose someone to retweet, comment on, praise or ask a question. Simply mouse over the bottom of the tweet you’ve chosen and you’ll have the option to retweet or reply. Do this for at least one or two different people on your list every day to increase your visibility, to demonstrate a desired relationship or connection with this Twitter account, and to be seen engaging with resources and leaders in your area. Make sure your tweets to these accounts add value, and not noise, to the stream.

4. Share Your Lists: Share your growing “Resources” or “City” list several times a week on Twitter to attract people in your local area and people interested in your business. Click on your list. Copy the URL of that list from your browser window. Paste the link into the “What’s happening?” window on your Twitter page and send this message: Check out this great list of fun places to visit in MyCity! If you need to shorten the URL to fit it into the tweet, go to bit.ly, shorten the link, then copy and paste the new shortened link into the tweet.

5. Add Yourself to Your Own Twitter Lists: Increase your visibility by adding yourself to your own Twitter lists. Just as we recommend going to the pages of other Twitter users to find lists to follow, they’ll be coming to you. When they click down the list and follow people, one at a time, we want them to find and follow you. To do this, enter your own @yourtwittername into the search bar at the top of your screen. When your twitter name shows in the stream, click on it. The right hand side of the screen will now show your profile. The words “Edit your profile” will be on the left and our familiar downward arrow on the right. Click on the downward arrow and check off the boxes for any and all lists to which you’d like to add your own Twitter name. It’s that easy.

7. Connect with Others and Make Yourself Known: Request to be added to appropriate lists of other leaders in your industry or city. When you find a list that you’d love to be on, send a @DM or @reply to the person and say “I’d love to be added to your New York City Businesses” list! You can reciprocate by adding them to your lists to complete the connection.

8. Broadcast Your Lists to the Listed: Let others know when you add them to your lists. Whenever you add a particularly high profile or valuable networking contact to a list, Tweet to them and tell them. “@IndustryLeader, I just added you to my Industry Superstars list.” Then include the URL. You’ve engaged with them, added them to a list, promoted your list and increased your visibility all while building a relationship with them.

9. Follow Whole Lists at Once: At the top of every list, there will be a button that says “Follow This List.” This will copy the entire list and make it available to you on your page so that you can check it regularly. It does not, however, follow each individual user. Use this for very large lists from professional organizations you might want to check in on but don’t necessarily want to see individually in your stream every day. This will create a link from your page directly to the Twitter account that created the original list. A small icon of their avatar will appear next to the list on your page. Strategically, this is another great way to honor the original list builder and is a valuable way for you to connect with very large lists and high profile creators.

10. Increase Your Lists: Invite Twitter followers to be included on your lists. “Hey Philadelphia. Let me know if you want to be on my new “Philadelphia Resources” list.

11. Broadcast Accolades: If you’ve received awards or been praised in the press, let others know via lists. Create a list that includes everyone who received accolades and name the list appropriately for that award.

I invite you to take a look at examples of these Twitter strategies on my Twitter account, and please let me know if you’d like to be added to one of my lists. If you use Twitter lists in a unique and powerful way, please share your strategies here so we can all employ them. If you found this article helpful, please leave a comment.

6 Easy Ways to Start Using Social Media Marketing | Social Media Checklist #1

By Cindy Ratzlaff December 21, 2010

The sheer volume of social media technology platforms could make a grown man or woman weep as they try to navigate the landscape and place themselves or their brand in the marketing mix. Here’s a quick down and dirty checklist of social sites you need to include in your first round as you stake your space in the social media world and build your brand’s social currency and visibility.

Isn’t it time your brand reached out beyond your current base and joined the social mix?

Facebook: More than 500 million users. Enough said. You need to be here with a Profile, at the very least, and preferably with a Fan Page.
Twitter: Come on. It’s 120 character micro=blogging. You can find the time. Note: Each tweet can be 140 characters but keep it to 120 so others can Retweet you and help your info go viral. Set it up and commit to posting regularly to grow your social influence.
LinkedIn: You simply must be on LinkedIn. It’s the yellow pages of business professionals and it’s becoming more interactive and important every day. Resolve to sign up, build out your work history and information slowly and join the digital workforce.
Blog: Content is king and some sort of blog—be it WordPress (my favorite) or another solution—is a necessity. You need a platform to post interesting and useful information in more than 120/140 characters and in an open forum. You can link to your blog on Twitter and Facebook to drive additional interest in your content. Blogs can be short, long, written, audio or video. Whatever content delivery system fits your personality and brand is the right system.
Calendar: Keep a notepad of ideas that occur to you throughout your day. These can be your posting or blogging inspirations. Whatever you do, or whatever product or service you provide will be of interest to your readers, fans, and followers. Make an editorial calendar once a month and let this serve as your social media marketing checklist.
YouTube: YouTube is the second largest search engine around. Habits are changing on line and people are flocking to YouTube with their “how-to” and “who is” questions. You don’t have to be a celebrity or even a polished professional to reap the benefits of being on YouTube. Create slide shows, photo and message montages and video messages and house them on your own YouTube Channel to increase your social visibility.

Social media is like a megaphone to help you rapidly expand the reach of your branding and marketing message. But you have to be there to use the power of this medium.

5 Digital Apps under $10 | Low Cost Last Minute Holiday Gifts

By Cindy Ratzlaff December 15, 2010

Avoid the malls and the post office by sending clients, friends and family a digital application, the ideal last minute holiday gift . They can be downloaded, enjoyed instantly and they provide fun, information or function throughout the year. Demonstrate your forward thinking digital style this year by gifting these fabulous applications to both the tech savvy and the digital immigrants alike.

Get your digital Santa on with these fun apps for the whole family.

Brushes for iphone, ipad and itouch – $4.99 at itunes

Brushes is a mobil painting application and winner of an Apple Design Award for 2010. This nifty app will keep the kiddies mesmerized on long trips and let you appear to be thoughtfully researching important information in those long boring budgeting meetings. You can paint pictures using templates or freestyle and Brushes records your strokes so you can export them and replay them as a QuickTime Movie. Bring out their creative side with Brushes. This app is ideal for children, creative adults who love to doodle, amateur artists and even sophisticated digital artists.

Robert Parker 3 W’s of Wine – $3.99 at itunes and $4.99 at eRobertParker.com for Java enabled mobile devices

If you’ve ever been asked to select the wine for a business event or wanted to impress your friends with your wine knowledge, here’s the app for you. A database of more than 2,000 affordable wine from top producers all around the globe are at your finger tips in this easy to use app that lets you search by region, color, variety or even food. Once you try a wine suggestion and like it, you’ll be able to add it to your personal “My Wines” list along with your comments. It’s like having the famous Robert Parker in your iphone, at your command. This is the ideal gift for young professionals, people new to wine drinking or casual wine lovers who want to learn more.

Elf Ur Face – Free download at itunes

Take a picture of yourself, family, friends, or pets and give them some elf effects to put them in the holiday spirit. Then you can email the photos or post them to Facebook, Twitter or save them to your desktop for that long, really interesting holiday letter you know you’re writing. This app will provide hours of fun for kids and adults alike and is just plain good fun.

Mrs. P’s Reader Challenge mobil app – Free download at itunes

Mrs. P’s Reader Challenge is a fun new game that helps kids develop reading skills and comprehension and is brought to life by the voice of TV celebrity Kathy Kinney as Mrs. P. It features five stories from MrsP.com’s Magic Library: The Emperor’s New Clothes, The Princess and the Pea and The Frog Prince; and two are the Grand Prize winners of Mrs. P’s 2009 writing contest for kids: Pretty Princess and Funky Frog and Spattered Mud and Crushed Petals. Readers try to win a pot of gold by answering multiple-choice questions about the stories, assisted by funny and encouraging audio prompts from Mrs. P. Great for kids 4-10.

Zagats To Go app – $9.99 download at itunes

The famed Zagat Restaurant Guides are available in app format on itunes and you’ll get a year’s access to fresh restaurant ratings and reviews from over 45 trusted guides; all for less than the price of one traditional paperback guide. This one download gets you ZAGAT for your iPhone and iPad.

How to Increase Your Twitter Following

By Cindy Ratzlaff December 14, 2010

The question I’m asked most often is, “How did you grow your Twitter account to more than 47,000 followers?” So here’s my list of what I do every day to create a follow-worthy Twitter account.

Consistency, frequency, specificity, likability and careful monitoring will help you build a powerful Twitter presence.

Consistency and Frequency: Because the Twitter news stream is fast moving, getting your brand message noticed requires that you be present with new messages every single day and several times per day for best results. I try to post at least five times per day during peak user times. When I do this, my account increases by 50-75 users per day without any additional efforts on my part. I use a site called Hootsuite to schedule my posts so that even if I’m otherwise engaged during the day, my posts will still be present.

Specificity: I want to attract clients and customers who are interested in learning how to use social media to promote their brands. Some of those clients will hire me as a speaker and others will hire me as a consultant. Therefore, I focus the majority of my Twitter activity on education based marketing. In other words, I share what I know freely to demonstrate my knowledge and attract people who want to know what I know. I tweet about classes I’m teaching, speaking engagements I’ve done, social media tools I find useful, social media marketing strategies and digital gifts. I use the Twitter yellow pages, Twellow, to find new Twitter accounts to follow. I follow about 100-200 new accounts daily, carefully selecting accounts that use the same keywords that are of interest to me. In this way, I’m building a following of people interested in my area of expertise.

Monitor and respond: You’ll learn what your followers want to hear from you by monitoring your account for feedback. When you get no feedback at all, that’s a message. Change your output regularly until you hit upon that portion of your brand message that resonates with your followers. Check out the link called “Lists” on your Twitter profile. This will tell you a lot about who your followers think you are. After all, your brand is not what you think it is. Your brand is what your followers think it is. Every day I check the @replies on my Twitter account and respond to anyone who reaches out to me. I check DM’s as well. I follow anyone who follows me and I unfollow anyone who does not follow me back within a one month timeframe. I want my Twitter account to be actively engaged people, interested in conversing and sharing ideas, so I’m not afraid to trim the account and delete those who are not interested in a two-way conversation.

Likability: People do business with brands that they know, like and trust. So personality is very important in your social media outreach. I try to intersperse tweets that show who I am as a person, my sense of humor, my inquisitive nature, my pleasure in chatting with and helping others along with those education based tweets. The kind of client I am trying to attract will want to work with someone who is smart, fun and nice. I regularly mention people by name in my stream. If someone reaches out to me, I’ll reply with both their Twitter handle and their real name to let them know I’ve noticed them and appreciate their conversation.

Thought leader status is afforded to a brand who shares new information, links to sites that will be useful to followers, gives advice, discusses breakthroughs in their industry and provides information about live events that might be interesting or educational. If you do these things daily, your Twitter following will grow rapidly. How do you grow your Twitter account? Let’s share our ideas and tips with one another here.

Creating the Brand of You | Villanova Women in Business

By Cindy Ratzlaff November 21, 2010

I recently had the pleasure of speaking to a group of young women at Villanova University on the topic of creating their own personal brand. I was impressed by the support system the University has created for young women that goes beyond their classwork and includes bringing a variety of professional voices to the campus to supplement their experiences.

I’m not sure I ever broke through the glass ceiling. I think I simply left the glass house to work in the fresh air.

On this particular evening, the topic was Breaking Through the Glass Ceiling. This is a deceptive topic for me because although I’ve held corporate positions at an executive level, it wasn’t until I left the corporate world that I had the freedom to shape my projects from the top down, delivering superior results for my clients, through my own vision. So I’m not sure I broke through the glass ceiling. I think I simply left the glass house and now operate in the fresh air.

Villanova has posted a recording of my talk on YouTube and I’d welcome your comments.