If you have fewer than 100 fans, you can change the name of your Facebook business or fan page easily by selecting “Manage,” following the drop down menu to “edit page” and selecting “basic information.” There you’ll be able to change the name of the page.  But what if you’ve gathered a healthy following and the name of your business has changed or worse, you realize too late that you’ve misspelled the name of your company?

You can now change the name of of your Facebook Fan Page…maybe.

Now Facebook offers a way to petition for a change. Follow this link to access a page called “I need to change the name of my page.” UPDATE by Cindy Ratzlaff on 4/10/11:  Hi folks, The link to this form seems to now be broken.  I’ve written an updated posts, here, about the steps you can take to access this form from your Facebook account.

If your business name has changed, Facebook will ask you for documentation on the name change such as an electric bill, legal document or other proof that the official name has changed.

Unfortunately, however, your vanity URL cannot be changed at this time. So if the change is minor, as in an LLC has become an Inc. or a misspelling in the page name doesn’t match the vanity URL, this is an effective way to petition for a change. But if you want to change from DebbieJonesArt to DebbieSmithArt because of a personal name change, your URL, if you set it up already, will still be DebbieJonesArt regardless of what your title on the page becomes.

Follow the directions, have your documentation ready and good luck.

If you’ve been able to change the name of your fan page, I invite you to post a link to your page below so everyone can check out your work.

Custom images for Apps Are the New Advertising on Facebook Fan Pages

There are four boxes “above the fold” on the new Facebook Fan Page Timeline. The first position is occupied by the Photos app. This box position is permanent and cannot be moved to another position. The next three boxes to the right of photos can be moved, customized and featured at will, IF you created the app (or former tab). If it is one of the suite of apps created by Facebook, you cannot change the image. If the app was created by a third party, the option to change the image is controlled by the third party app and you should check with them. But if you created the app, you can change the image.

Step-by-step guide to customizing the app image on your Facebook Fan Page wall.

1. Make sure you have enabled the preview of Timeline on your Facebook page by clicking the blue “preview” you will see at the top of every fan page that has not yet migrated to Timeline.
2. Click the down arrow at the right hand side of the currently visible apps just underneath your page name and cover photo space to reveal all of your former tabs, now referred to as “views and apps” in Facebook language.
3. Select the app you would like to customize and mouse over the upper right hand corner to reveal a pencil. Click the pencil to reveal a drop down menu.
4. Go all the way to the bottom of the drop down menu and click on “edit settings.”
5. You’ll now see a box that allows you to name the app and a link to change the custom image. After keying in the new name of your app, click on the “Change” link.
6. You’ll be taken to a page where you can upload a custom image. Click on the “Change” link on this page.
7. The familiar “Browse” option will pop onto the screen allowing you to upload an image from your desktop. Facebook recommends 111 px wide by 74 px high and will resize and convert images that are larger. I’ve had great luck with 280 x 180 sized images. Select the desired image from your computer and upload. There is no save button. Don’t waste time looking for it. Now go back to your page and look at the box image. The customized image is in place.

That’s all there is to it. You can change these images whenever you like and you can feature a new set of custom apps “above the fold” on Facebook Fan Pages whenever you like.

You can post a link directly to your custom app in your timeline and pin it to the top of your page for seven days to give it extra importance. I’ve created some simple custom designs for apps here to show you what’s possible. I’d love to see yours, too, so feel free to post a link to your custom apps below so we can inspire one another.

By now everyone is going through the 5 stages of grief over the loss of default landing tabs as the fact that all Facebook fan pages will convert to the new Facebook Timeline for Pages Design on March 30, 2012 sinks in.

Questions about the content housed on the millions of custom tabs created by businesses and entrepreneurs such as contests, opt-in offers, streaming video channels and e-commerce pages have people scrambling and questioning whether or not Facebook fans pages will be a worthwhile investment for small to mid-sized businesses and entrepreneurs, in both time and money.

All of your custom tabs still exist. You just need to think creatively about how to market them.

As of this writing, all of the content on custom tabs is still live and accessible. The only change has been that you cannot set up a default landing tab for non-fans. So how does a page entice fans to search for and click on a tab now that they are no longer displayed on the left hand side of a page?

Page admins can upload a custom image to represent the tab or app as Facebook is now referring to all tabs. Imagine seeing a series of evocative, engaging images in this 180 x 180 pixel format under the cover photo.  Color, words, and images will call out to the reader like carnival barkers. “Come see the amazing offer.”

Page admins can also rearrange the order in which the apps appear. Four apps are “above the fold” and the rest live under the drop down arrow on the right hand side. Three of those app spots are available to admins to highlight the apps of their choice.  Photos will always display.  So admins can change the view to highlight specials, sales, contests or whichever three apps are most important to a page in any given time period.

I created two simple word images just to illustrate what’s possible. It was easy to upload the new app cover images and I expect to see brands and entrepreneurs doing some very creative work with these images.  If you have examples of fun, enticing or downright awesome images fan pages are using to highlight their custom tab offerings, please post their URL below.  Let’s amass some examples to inspire one another.

Among the new features being rolled out this week from Facebook are the enhanced friends lists options which many feel was a response to Google Plus Circles, and the introduction of a Subscribe button with multiple implications and applications.

The subscribe button is, by far, the most radical of the changes and for the first time, allows people who are not your friends to see your personal profile updates if you enable the subscribe button.  So, Guy Kawasaki or Pete Cashmore haven’t accepted your friend request.  Bill Gates is ignoring your pokes and messages.  You can now subscribe to their personal profile posts if they decide to enable Facebook’s new Subscribe button.  Why should you or your brand care?  You should care because Facebook has just opened up an interesting option for celebrities, authors, entrepreneurs, speakers and other high profile public figures to create great reach for their posts, beyond their friendship circle.  However, this comes with some challenges, privacy concerns and the need for those users to understand exactly how this works and what they’ll be sharing.

What does this mean for brands, small businesses and entrepreneurs?

For business people who use their Facebook profile as yet another entry point to their brand, albeit a more casual one, you can now place a subscribe button on your profile.  This allows people who aren’t your friends access to those posts you mark as public. This will be useful to celebrities, speakers, authors or other very public Facebook users who have reached their 5,000 friend cut-off, but still want to allow new friends to see their posts.  If you use your profile strictly for personal communications with family and friends, you’ll want to skip implementing the subscribe button and continue to decline or ignore requests for friend connections with business contacts.

What does this mean for you, the user?

As a user, you can subscribe to the posts of industry leaders, celebrities or political figures who set their personal profiles to allow subscriptions and you can decide what types of posts you want to see.  For example, you can hide all posts related to games so that you’ll never know when Lady Gaga hits a new high score on Bejeweled, but you’ll always be notified when she posts a new photo.

Facebook provides more details and the link to add the Subscribe button to your Facebook profile here. The profile owner can choose to be notified when someone subscribes, too. This is one to watch as it evolves in use.

Will you enable the Subscribe button?  Why or why not?

Using digital marketing tools can help authors and publishers by-pass the network television gatekeeper and take book messages directly to the reader.  Digital tools help authors connect with potential readers wherever they spend time online, be it Facebook, Twitter, LinkedIn, YouTube, blogs or search engines. And, it is essential to remember that nearly half of all web users are accessing the web throughout the day via their mobile devices so creating digital content that plays nicely in mobile formats is key.

I recently spoke on the topic of digital tool kits at BookExpo America 2011 on the Digital Marketing Panel with Sally Dedecker, Fauzia Burke and Kathleen Schmidt. The panel consensus was that authors and publishers need to consider utilizing a wide variety of digital strategies to reach new readers. You can view my powerpoint presentation here. But many digital tools are expensive to create and not every author or publisher has the budget to develop and implement the more complicated and costly digital strategies used by major brands.

Here’s a list of my favorite low-cost digital tools authors and publishers can their book campaigns.

Blogsite or Website with a blog

This is the author’s home base.  Readers should be able to read more about the author, find  links to the current and previous works of the author, view a personal appearance schedule and read the author’s blog.  Readers should also be able to sign up for a continued relationship with the author, perhaps through a newsletter or to receive a sample chapter of a new book.  Whatever the offer, the author needs to capture the e-mail addresses of people who express an interest in hearing from them. Authors can create a free blog using WordPress or Blogger and an e-mail management system like MailChimp is free until the author has attracted 2,000 fans.  MailChimp automatically generates the HTML code needed for an Opt-in box, which the author can place on his or her blog.  By working with the publisher to offer a sample chapter as a digital download, authors can offer a sneak peek for new books for fans who sign up for the mailing list.

Social Media

Social media amplifies the authors website and blog messages and creates a connection to help readers feel as though they’re involved in the author’s world.  Authors can share tour information, preview books, give fans special content such as original stories on their website or blog and spread the word via social media. It’s easier and faster to amass a large following on Twitter and Facebook than to acquire a large subscription base on a website because millions of people are already gathered on social media sites.  Go to where the readers are already gathered.  Bring the author’s message to those readers instead of waiting for them to stumble upon that message on a website.  It’s free to sign up for accounts on Twitter, Facebook, LinkedIn and YouTube.  There is no cost to use them.  However, investing a few hundred dollars in design and custom tabs will allow authors to sell books directly from their Facebook Fan page, offer that sneak peek free chapter through an opt in box right from Facebook, create the look and feel of their own television channel on YouTube and give readers a sense of their personality on Twitter.  For under $500, each of the author’s social media sites can be design to promote the others and ultimately to drive fans back to the author’s blog or home base.

Opt in

The theme for an author’s digital tool kit is “make it easy for the reader to find, follow, friend and like you.”  By developing an e-mail database of readers who have expressed an interest in what an author writes, authors and publishers will be able to easily and efficiently push updates and marketing messages to potential book buyers who have already identified themselves as being interested.  This permission based digital marketing is cost effective and can have a higher ROI than nearly any other book marketing.  Adding an Opt in box and an enticing sign up offer on both the author website and their Facebook Fan page is an easy, inexpensive digital marketing strategy.

Video

We’re living in a social world where Facebook is the Wal-Mart of digital platforms.  With nearly 700 million users now conditioned to expect to see a face attached to every brand, authors who use video effectively will have a competitive advantage in reaching readers.  Readers like seeing and hearing from the artists they admire.  In the past, meeting a favorite author or even a new author, was relegated to book signings and perhaps major events.  Now authors can create short home videos and talk directly to their potential readers, sharing their tour experiences, their creative process and even concepts from their books.  Readers enjoy authors who share a bit of their personality and their time by creating short video messages.  This, too, is an easy and inexpensive digital marketing concept.

Digital Assets

Authors can now  create digital badges, original digital content like blogs or articles, downloadable author photos and bios, digital press releases, quizzes, games and contests.  All of these digital assets can be used to create visibility for the author and his or her books online.  The more interesting and compelling the digital assets are, the more likely they will be referenced, shared and valued by potential readers.  Creating 5-10 original essays or blog posts that can be used as guest blogs on sites visited by an author’s ideal reader is a free way to use these digital assets to promote an author’s books.  The topic of the posts could be related to the topic of the new book and the author by-line can reference his or her latest work.  By providing desirable content to other websites, the author extends his or her own visibility and attracts new readers.  Sharing charts, graphs, photos, videos, quizzes or other interesting and relevant content on these high traffic websites is another strategic use of an author’s digital assets. Think about what digital assets you can create to support the launch of your books and prepare those assets so they’re ready and available at launch time.

Online Advertising

Facebook advertising campaigns can fit any budget.  Authors and publishers can set a daily or a lifetime cap to the dollar amount of the campaign. If an author already has several thousand fans, Facebook’s sponsored stories ads display an image of the author’s fan page to friends of that author’s fans with a subtle visual that implies “Your friends like this page.  You should too.”  Authors and publishers can try different types of ads, different images and different creative messages until they find one that drives new fans to press “like.”  Facebook ads can also be created to redirect Facebook users to the author’s blog or website.  Again, even a budget of $100 to $200 can have an impact, not just in new fans or readers, but in author and book visibility.  Hundreds of thousands of impressions can be achieved for a very modest budget.  This is a digital marketing strategy that is often overlooked because publishers and authors think advertising is expensive or that it’s difficult to measure the ROI.  With Facebook advertising, daily metrics will tell the tale of these ad campaign affects.

These are just a few of the digital marketing strategies authors and publishers can implement for little or no monetary outlay.  Are you using digital marketing strategies effectively?  We’d love to hear your ideas and success stories.

Brands can now post to Facebook as brands. This is huge.

1. Posting as a Brand: The most important change is that administrators can now post throughout Facebook, on both other pages and on profiles, as the brand. This means that if a brand could potentially comment on the Facebook page of a popular television show with millions of fans and gain visibility with those fans. Conversely, a magazine or television show could comment on the pages of their advertisers to thank them for their support and again, gain additional visibility. We’ll be watching for best practices in this area.  To use this feature, administrators can toggle between posting as themselves and as the brand simply by using a drop down menu at the top of the page under “account.”
2. Visuals: Just as on the new profile designs, business pages will now feature the panel of five most recent photos across the top of your page.  This means that brands must exercise particular care when uploading images.  When another brand or individual tags a company in a photo, that photo will now appear above their newstream, giving less control of the images a business wants to show and making it more essential to have someone monitor the page regularly.
3. Changing Categories: Many companies set up their fan pages using either the wrong category or one that no longer is a good fit for their growing brand.  For example, a business might have been local but has grown to be regional or national. Or, a speaker with national reach might have set himself up as a company but now wants to represent himself as a “person” and a consultant.  For the first time, business pages can now change their category.  This changes the fields under the info link.  If a person wants to be a local business, changing categories will allow him to enter store hours and location along with details on parking.  If a local business wants to become a consultant, the new fields will provide spaces to share product offerings and packages.
4. Featured Likes: A fan page can now, for the first time, “like” another fan page.  Companies can use this feature to associate themselves with sister companies, clients, like-minded organizations and industry leaders.  The pages a business page “likes” will show up on the left hand side of the brand’s page.  By clicking “Edit Info” to the right of a business page name, administrators can now select a feature called “Featured Likes” and choose the top pages they want to have shown on the left hand column of their page.  Again this will be useful for companies that include multiple brands and divisions.
5. Featured Page Owner: Under the “Edit Info” link, business pages may now designate one or more “Featured Page Owners” to be displayed in the left hand column. This can be useful for pages with multiple voices or owners posting.  This definitely gives a public and individual face to a business page, however, and for small business owners or others not wanting to share their personal profile link with the world, this is a feature to understand clearly before utilizing.
6. Filtered News: This is the feature that has people concerned today and hopefully Facebook will listen to the discontent and reverse this.  As of this morning, Facebook and Facebook alone controls the newsfeed of a business page, serving up posts they deem “most interesting.” This seems to create a feed where the posts with the most interactions show up first, leaving the brand without the ability to feature their newest updates first.  This one new feature is counter intuitive to encouraging brands to use Facebook to promote their businesses.  Without control over the order in which their messages appear to fans, a huge opportunity has opened up for outside developers to create something that better serves brands. (*UPDATE: March 5, 2011: Facebook has reverted back to allowing fan pages to post in reverse chronological order, after an uproar from users.)

Over the next week, there will be additional updates on the nuances of using Facebook fan pages to promote businesses.  We’d welcome the sharing of best practices here and feel free to include links to those pages as examples.  If you found this post useful, please let us know by leaving a comment.

Facebook makes micro-targeting custom tabs easy.

This is particularly exciting for businesses using a custom landing tab with a video welcoming message or a sweepstakes application or even an e-commerce application.  You have total control over exactly where your ad will lead people, without having to change your landing tab options for anyone finding your page for the first time through other means.

Additionally, you can now directly target friends of people who already like your page.  With repetition, this should reinforce your brand name with people who’s friends are already interacting with your page, a very important metric because people like to interact with pre-qualified or pre-approved pages. In other words, everyone wants to be friends with the popular kids.  The more often people see your ads and their friends interacting with your brand, the more likely they are to “like” the page themselves.

A successful ad campaign needs to be supported with content designed to make fans “stick.” When they give your brand a chance by clicking on your ad, they need to discover a fascinating, fun, engaging or information packed page that makes them whisper, “I like this.”  Running ads during periods in which you are very actively engaged on your page and be sure to offer your best stuff.  Think about this moment as a first date.  Be on your best behavior and show the potential new fan what a catch you are.  You won’t get a second chance.

Another new feature is called “Sponsored Stories.”  Sponsored stories have been around for a while and you’ve probably noticed them on the right hand side of your page when you see something promoted and underneath it says, “John Brown and three other friends like this page.”  But including Sponsored Stories on the ad creation page seems to indicate that you can now dictate which Facebook actions you’d like to promote to friends and followers.  This may have implications for affiliate marketers trying to lend their influence to a particular program.  I don’t have enough information yet on this aspect but will dig deeper and report back.

So, quickly, Facebook is adding some micro-targeting options to the ad platform that could lead to better, more cost efficient use of ad campaigns.  If you liked this story, please leave a comment.  If you have questions about Facebook ads, I’ll be happy to answer them.

Isn’t it time your brand reached out beyond your current base and joined the social mix?

1. Facebook: More than 500 million users. Enough said. You need to be here with a Profile, at the very least, and preferably with a Fan Page.
2. Twitter: Come on. It’s 120 character micro=blogging. You can find the time. Note: Each tweet can be 140 characters but keep it to 120 so others can Retweet you and help your info go viral. Set it up and commit to posting regularly to grow your social influence.
3. LinkedIn: You simply must be on LinkedIn. It’s the yellow pages of business professionals and it’s becoming more interactive and important every day. Resolve to sign up, build out your work history and information slowly and join the digital workforce.
4. Blog: Content is king and some sort of blog—be it WordPress (my favorite) or another solution—is a necessity. You need a platform to post interesting and useful information in more than 120/140 characters and in an open forum. You can link to your blog on Twitter and Facebook to drive additional interest in your content. Blogs can be short, long, written, audio or video. Whatever content delivery system fits your personality and brand is the right system.
5. Calendar: Keep a notepad of ideas that occur to you throughout your day.  These can be your posting or blogging inspirations. Whatever you do, or whatever product or service you provide will be of interest to your readers, fans, and followers.  Make an editorial calendar once a month and let this serve as your social media marketing checklist.
6. YouTube:  YouTube is the second largest search engine around. Habits are changing on line and people are flocking to YouTube with their “how-to” and “who is” questions. You don’t have to be a celebrity or even a polished professional to reap the benefits of being on YouTube.  Create slide shows, photo and message montages and video messages and house them on your own YouTube Channel to increase your social visibility.

Social media is like a megaphone to help you rapidly expand the reach of your branding and marketing message.  But you have to be there to use the power of this medium.

Your brand is what your customers think it is, not what you think it is. So listen, engage, and if the message you want is not the message they’re repeating, alter your strategy.

If a company stays away from social media so as to avoid negative online feedback they will accomplish two things:

1. They will be unaware of problems that might have been easily resolved but when left alone may become much bigger problems.
2. They will be miss a valuable opportunity to fix minor problems and turn cranky customers into happy evangelizers.

Mashable wrote an excellent post recently sharing three terrific examples of how major brands monitored, managed and resolved (or not) some important brand missteps and criticism.

Bottom line: The conversation about you is going on with or without you. You can only influence it if you are aware of it.  Every company should be active on Facebook and Twitter, at the very least, to monitor and influence their brand reputation.  Every company should have a google alert set for their key words and get that digest daily.  Every company should search their brand name or the name of their current campaign on Twitter daily.

I’m hearing a lot of talk from big advertising and PR agencies about social media technology. That sounds so much more impressive than the overused phrase social media marketing, doesn’t it. But in reality, they go hand in hand and one does not displace the other. Social media technology is the architecture and social media marketing is the message. It’s that simple.

Although the medium is the message, as Marshall McLuhan said, the message still needs to be crafted.

Your brand can have the most sophisticate social media technology available, yet not attain your goals if your social media marketing message is not clear.  Creating conversations with your clients about their wants, needs and how you can fulfill them is what social media marketing facilitates best.

So, at the risk of sounding like a broken record, ask yourselves the important questions:

1. What is my unique value to the consumer?
2. How will I communicate that both verbally and visually?

Then bring social media marketing and social media technology to the same table for a good long talk.