You are a brand.  Your products or services are your brand offerings.  When you add something new to your offerings, that becomes your brand extension.

Let’s say you are a successful author.  You’ve written a great book on marketing.  You’ve promoted the book with advertising, personal appearances, traditional media and even social media.  Your brand, to the consumer, is “marketing expert.”  Now you’re ready to add something new to your services.  You might add consulting, coaching, webinars or live trainings.  But if you were to add a cookbook to your brand, you’d have a great deal of work to do in order to bring people along with you as you evolve your brand from business to baking.  BUT, if cooking is your passion and you’re using cooking as a metaphor for blending, mixing and creating a product, you’d have a brand extension.  If the book were about your favorite cookie recipes, you’d need a new branding strategy.

It’s possible for a personal brand to evolve and include a wide variety of products and services.  However, adding things far afield from a brand’s original DNA is best done once the brand is mature and the brand leader (YOU) is well established and has a strong and loyal following.

For the rest of us, annual evaluation and planning for our emerging brand life cycle is an exercise worth doing.  As you plan your growth, ask yourself the following questions:

1. Where’s the money? What is my most profitable offering right now? In other words, what are people buying from me now?  When people are willing to part with their money to purchase your products or services, that’s the simplest and purest market research.
2. Customer needs: are my current clients or customers asking me for additional information or services I don’t yet provide?  If those services or products are within your skill set, this is the proverbial low hanging fruit.  Put energy and time into providing your current client base with what they are already asking you to offer.
3. Next offer: after I’ve delivered my first product or service to a client, and I know they are happy, what do I want to offer them next?  This is the beginning of your funnel.  Take note of the needs of your clients. See if there are natural additional ways to serve your client base.  Repeat this question after every new product or service to create additional offerings.
4. Brand extension: once you’ve developed a client base the trusts you and is thrilled with what you offer, you can begin to stretch your brand. This is best done in increments.  Taking our example, the marketing book author might now write about sales by making the connection in the consumers mind between sales and marketing and letting marketers know they also have to be salespeople, especially if they are entrepreneurs or small business owners.  Next, our expert might branch out and claim mind share as a provider of information about product development, distribution and even sourcing.  He or she might divide upcoming product offerings into categories that provide deep knowledge in the how-to aspects of each phase of creating new products or services. Then our expert could create speeches, live events, webinars, DVD series, more books and other creative delivery systems for those new products.

Brand development is like story telling. Don’t try to take your reader from “Once Upon a Time,” to “the wicked witch was dead” in two steps. Tell the full story. Lead the consumer through your thinking process by offering logical, helpful, inventive product and service development. And, every step of the way, double check to see that your brand development is ringing true with your customer base.

Do you have questions about extending your brand? Let’s talk.

The virtuous marketing circle engages multiple learning styles to reach more potential clients and customers.

Although Facebook, Twitter and other social media sites are free, the valuable resource of one’s time is required to actively engage, update and promote a brand message.  And, time is expensive. Making the content business create work harder and across multiple platforms is a good way to produce a virtuous marketing circle and increase the ROI of content creation. This tactic can help users create a wider circle of influence by spreading their brand message to an exponentially larger audience; reaching consumers wherever they spend the majority of their time online.

Below is an example of a virtuous marketing circle. The small business owner creates the circle in the follow way.

1. A blog post on his or her blogsite or website.

2. Using a Facebook application such as Notes or Networked Blogs, our business owner automatically pulls that blog post onto his Facebook Fan page, which represents his business. Having set his application controls once, he never thinks about this again. His page is automatically updated with his new blog post each and every time he posts.

3. The title and a link back to our business owner’s Facebook Page is automatically posted to her Twitter account, moments after it hits her Facebook page because she has set up an application called the Facebook Twitter App.  So now that single blog post has now been seen on three different platforms and potentially by three different audiences with some minor overlap.

4. Once or twice a month, our business owner chooses a particularly informative blog post and posts it to an e-zine articles site that accepts and syndicates articles with valuable information. Articles on e-zine sites can be picked up by other publications or blogs and helps our business owner reach a new audience with content he or she has already created. Additionally, Google and other search engines will index the articles which helps bring our business owner and brand higher up the search engine rankings.

5. Occasionally our business owner chooses one of his or her blog posts and records it as a podcast, saves it as an MP3, posts it to a Podcast site, itunes and perhaps to a special Podcast tab on the original website.  Producing the same messages in multiple formats helps engage different learning styles in potential customers.

6.  Just as our business owner was able to rework the original blog into a podcast, so she does so again, in a short how-to video about a particularly post.  This video is posted to YouTube, then brought into Facebook, Twitter, LinkedIn and again, back to the original blog.

With the virtuous marketing circle, one blog post reaches six or seven unique readerships and our business owner has created mutiple touchpoints from which to engage with clients, exponentially increasing the chances of being seen and heard.  The original content he or she created has now been broadcast throughout the virtuous marketing circle.

How do you reuse, rework, re-introduce your ideas and messages to reach a wider crowd.  Let’s share ideas.

I’m not sure I ever broke through the glass ceiling. I think I simply left the glass house to work in the fresh air.

On this particular evening, the topic was Breaking Through the Glass Ceiling.  This is a deceptive topic for me because although I’ve held corporate positions at an executive level, it wasn’t until I left the corporate world that I had the freedom to shape my projects from the top down, delivering superior results for my clients, through my own vision.  So I’m not sure I broke through the glass ceiling. I think I simply left the glass house and now operate in the fresh air.

Villanova has posted a recording of my talk on YouTube and I’d welcome your comments.

Your brand is what your customers think it is, not what you think it is. So listen, engage, and if the message you want is not the message they’re repeating, alter your strategy.

If a company stays away from social media so as to avoid negative online feedback they will accomplish two things:

1. They will be unaware of problems that might have been easily resolved but when left alone may become much bigger problems.
2. They will be miss a valuable opportunity to fix minor problems and turn cranky customers into happy evangelizers.

Mashable wrote an excellent post recently sharing three terrific examples of how major brands monitored, managed and resolved (or not) some important brand missteps and criticism.

Bottom line: The conversation about you is going on with or without you. You can only influence it if you are aware of it.  Every company should be active on Facebook and Twitter, at the very least, to monitor and influence their brand reputation.  Every company should have a google alert set for their key words and get that digest daily.  Every company should search their brand name or the name of their current campaign on Twitter daily.

How can your brand utilize this information in your own social media marketing campaigns? Let’s look at some possibilities.

1. Offer insider or follower-only discounts. Reward those people who have taken the extra step of finding and following your brand on social media sites by offering them special discounts.
2. Send out early alerts. Turn your fans and followers into true brand evangelizers by giving them a preview of new services or products before word of those things hit the street.
3. Create a brand panel of especially active and engaged fans or followers and offer them the opportunity to test drive new products or services pre-release. Ask them for candid feedback on any improvements you could make. When that feedback is valid and insightful, take their advice and make changes. Thank them. Treat this elite group as the very special brand ambassadors that they can be.
4. Hold special events for fans and followers. These can be virtual or live or a combination of both. The point is to reward those who have invested time in your brand and make sure they know you value their loyalty. Give respect to get loyalty.
5. Check in with your followers regularly to monitor your brand reputation and address any concerns immediately. Make sure that these important people are heard whenever they speak directly to you.

What is your brand doing to reward your fans or followers? Are you helping them create conversations about you? We’d like to hear your story.

You voice is your message or your promise. Your visuals are the physical manifestation of your promise, the look that inspires and compliments your message and promise. Your value is what you offer and your variation is how you differentiate yourself from the all others in your area of expertise. How are you unique and what special offer do you have that causes clients or customers to choose you and your product over the competition?

However painful, an honest evaluation will set you up for success in 2010. Ask yourself “What worked for me in 2009 and will that continue to work in 2010 or do I need to evolve that strategy to a higher lever?” Then ask yourself “What underperformed or just plain didn’t work in 2009 that I’ll need to drop from my strategy in order to make room, physically and psychologically, for new and innovative strategies? What must I replace that is no longer worth additional investment of my time and money?”

For authors, this often means deciding which of the many platform building strategies are working and which are not? You might be spending a great deal of time with social media and not enough time writing your next project. You may need to bring new balance to that mix. Or you might need to rev up your platform building by spending more time developing a good mailing list in anticipation of the publication of your book.

A great exercise is to put together a month by month plan with real goals attached to it. By way of example, let’s say an author is publishing a book in June of 2010. Their plan for the first couple of months of 2010 might look like this:

January

• Set up a Twitter profile, a Facebook profile and Facebook Fan page, a LinkedIn profile and a YouTube Channel.
• Spend 15 minutes every morning finding and following people who are interested in books, publishing, reading, the arts or my area of expertise on Twitter. Follow everyone who follows me, even if they don’t seem to be a natural fit with my goals at this time. I never know who will be following them and what their interests might be. The goal with Twitter is to cast a wide net. My Twitter follower goal for January is 1,000.
• Attract 500 new fans to my Facebook Fan page by posting a combination of links to articles of interest to my desired fan base, short posts about my writing process, photos of my speaking engagements, and once a month teleseminar and/or newsletter.
• Add 500 people to my e-mail list by creating a weekly inspirational or tip oriented e-newsletter that would provide information directly related to my area of expertise and would be added value for my readers.
• Write two articles to submit to print or magazines that cover my area of expertise and that would link back to or reference my Facebook page or my website or my e-newsletter.
• Research list of speaking engagements for my summer or fall tour or for on-going promotion of my work throughout the year.

February

• Attract 500 new fans to my Facebook Fan page (see January for ideas)
• Add 1,000 people to newsletter mailing list by creating a contest and offering a desirable prize such as a Kindle, Nook or something readers might enjoy. The modest amount of money spent on the prize can pay dividends in new fans and word of mouth buzz.
• Send out first newsletter and include links to all of my social media sites, announce any upcoming speaking engagements, give readers a reason to want to hear from me again.
• Write two additional articles for magazines and syndicate January’s articles if they were not already published by any outlet. There are many syndication services such as http://ezinearticles.com who will broadcast your articles. The goal here is to create awareness of my name, book topic and to whet the appetite of readers for my upcoming book.
• Contact speaking engagements that fit into summer or tour timetable.
• Write non-time sensitive Op Ed piece and “bank it” until Spring.

March

• Attract 500 new fans to my Facebook Fan page
• Add 1,000 people to newsletter mailing list by creating a “refer your friends” promotion. Offer something special to current subscribers who encourage two or more friends to sign up for the newsletter.
• Send out second newsletter. Engage my newsletter readers with polls, questions about future topics they might enjoy reading from me and create a sense of community by giving them insider information about me personally, my book and a look inside my life as a writer.
• Write two additional articles for magazines and syndicate any articles that have not yet been published from the previous month.
• Install the Slideshare application on my LinkedIn profile and create a powerpoint presentation about my upcoming book, making sure that it’s not an advertisement, but actually has value to a wider audience. Give facts, figures, interesting snipets. Post the powerpoint using Slideshare.
• Write one additional non-time sensitive Op Ed piece and “bank it” for submission to newspapers in the Spring.

April

• Attract 500 new fans to my Facebook Fan page. Make sure I’ve installed the Selective Twitter application on my page so that all my Facebook posts are broadcast to my Twitter profile as well.
• Add 1,500 people to newsletter mailing list. Use my Facebook Fan page to talk about articles in my previous newsletters and invite people to sign up for the newsletter by installing an opt in box on your Facebook Fan page if I have not done so already.
• Send out third newsletter. Invite people to connect on LinkedIn, Twitter and Facebook.
• Firm up speaking engagement tour.
• Contact bookstores in those towns to arrange bookseller for back of room sales.
• Connect with a publicist who can book radio, tv and print in those towns.
• Post 4-5 short personal videos to my YouTube Channel to give potential readers a taste of my personality, book, speaking style and what they can expect if they choose to buy my book. Again, these are not commercials. These are personal windows to allow the reader to get to know me.

May

• Attract 500 new fans to Facebook Fan page.
• Add 1,500 people to newsletter mailing list.
• Send out the next newsletter with all tour dates and locations.
• Create an Event through Facebook Fan Page and alert everyone on my list to upcoming tour dates and locations.
• Create an Event on LinkedIn with the same information.
• Put all of my social media platforms to work full force in getting the word out about these live events.

June

• Launch my book with the personal appearances and ask all my friends, fans and followers to help me spread the word.
• Post, Tweet and e-mail several times per week, if not everyday, during launch month and create the impression that I am everywhere at every moment. Attract new readers to my work by giving my writing away – in small samples – through social media.

* * *

Now, of course, this is not a comprehensive marketing plan and every book marketing plan needs to be unique, but you get the idea. Put actual goals and numbers to your strategy to help you keep on track, and be realistic about what you can do yourself and when you need to bring others in to help you.

Remember, your trying to create a conversation, a massive conversation, about YOU and your brand. Do you have additional ideas for creating your brand strategy goals for 2010. Let’s share those ideas with one another here.

That social skill of listening closely to our friends to really hear what is being said, and sometimes more importantly, what is not being said, is the same skill we need to employ in social media.

If one of us had come to the table in Paris and launched into a sales pitch about our new business, offering a one time only discount for our services during the holiday season and tried to lock down the conversation with a bonus offer, we would have missed an opportunity to become, in some cases—or continue to be in other cases—a trusted resource.

But because we really listened to one another, some valuable advice was shared, relationships were deepened and long-term friendships were nurtured.

Do I think these women may purchase something from me at some point? If what I’m offering fits their needs, you bet I do. But not because I developed a great sales letter or put together a show stopping promotion. They’ll buy because they trust me and they know that I understand their concerns and needs, because I listened.

As an author, expert, speaker or entrepreneur, you have something of value to offer, and your friends want to hear about it—at the right time and in the right way.

Your social media friends deserve no less. Make friends, listen, engage, invest in your online relationships and build a community of people who care about what you create and you’ll find you’ve established a core group of brand evangelists who will help you spread the word about your work to a much wider audience than you could have done alone.

1. Write an advice article. This is a great way to promote your expertise and your business, while providing added value for local newspapers. A car dealer could write a feature titled “5 Ways to Conserve Gas even if You Don’t Own a Hybrid.” A flooring storeowner might educate readers about new, renewable options such as bamboo. The owner of a closet organizing company could discuss the growing trend in home wine cellars. Real Estate people could write “8 Essential Home Repairs to do Before You list your Home.” Remember that your knowledge is valuable to others. Share it and gain visability.
2. Run contests or sweepstakes. Here’s a way to bring in new customers, and the prizes don’t need to be expensive. Doctors might provide free cholesterol screenings during heart health month. A floral shop owner might consider a June Bridal Bouquet sweepstakes or giveaway. A personal consultation from a life coach or a resume coach is sure to attract attention now. A bakery might give away a dozen cookes a month for a year. You don’t have to give away a free meal on Oprah to create buzz for your business in your community. People hear about your business and sample your product through contests and giveaways. Winners can become your best brand evangelists, telling countless others about you.
3. Create a sale or promotion with a twist: The Ben & Jerry’s in Gainesville won a national award, and free publicity in local newspapers, for it’s “BJs in Your PJs” promotion: Every Sunday night for four hours they offered discounted ice cream sundaes and shakes to anyone who came in wearing pajamas. All those people standing outside their store in their PJs was a great attention-getter.
4. Sponsor events: Let a local charity use your business location for an event or offer your products or services as fund-raising prizes. Sponsor or host a walk, a race, a bake sale, a food and wine tasting, a lecture by a well-known speaker–all of these could garner press attention. Having your company name and logo front and center in community events will build awareness and engender positive feelings about you and your business.
5. Speak Out: Organizations ranging from the Rotary Club to local businesses, colleges, charities and professional men and women’s groups are looking for interesting speakers. Volunteer a few times and soon you could develop a reputation as the “go-to” person for entertaining talks on subjects such as “five things we can do right now to protect our environment,” (a great way to promote a lawn service company’s chemical-free care package) or “how to stage a house for a quick sale” (Realtors, you know these tips by heart) or “using social media to connect with customers” (on trend and invaluable to any customer-centric business).
6. Serve as an expert: The media is always looking for people who can speak knowledgably on issues. If you’re an expert in your field, let the radio stations and newspapers know. Write an opinion page (Op Ed) feature on a topic that can educate people and submit it to your local paper, magazine or website. Write letters to the editors when you have something to add to a conversation in the news. Tax preparers can talk about the tax benefits of installing solar equipment. A doctor can interpret the latest scientific study for the lay person. Make yourself known. Become a thought leader in your community.
7. Be prolific. The key to inexpensive publicity is to engage with your community. You can promote yourself and your business by being caring, knowledgeable and accessible. By sharing your expertise, you’ll develop a passionate base of customers who will refer you to their friends. After all, word-of-mouth is really the Holy Grail of publicity and promotion.

*I originally published the majority of this essay in The North Central Florida Business Report. Thanks to Kevin Ireland for permission to reissue here.