Willie Jolley, courtesy of the author

In his State of the Union address on Tuesday evening, President Obama declared keeping the “American Dream” alive to be “the defining issue of our time.” At a time when a large percentage of the working population finds itself questioning whether if it will ever recoup the lost income, property, earning potential and savings lost in the aftermath of the greatest recession of that last 75 years, I talked with one man who says we need to create our own opportunities and stop waiting for  our ships to come in.

Don’t just look for a job; make a job! Financial success is linked to thought, so get creative. – Willie Jolley

Willie Jolley, host of the Sirius XM talk show, The Willie Jolley Wealthy Ways Radio Show and author of Turn Setbacks into Greenbacks (Wiley, Hardcover, 2010) has been dubbed “America’s Comback King” by Success Magazine.  I asked Willie to share his formula for jumpstarting the American Dream.  Warning: His irrepressible positive outlook is infectious.

Cindy Ratzlaff: I’m noticing a lot of fear in the entrepreneurial world. Financing is tight, spending is weak and people are saying this isn’t a good time to start a new business. How can we keep the American Dream alive in that kind of climate?

Willie Jolley: People are still spending money on things that provide value and that make them feel good.  Movie tickets are at an all time high, but people are still going to the movies because they make them feel better. Apple just released their earnings statements for 2011 and they had a banner year. People are buying ipads and Macs because they provide value and they make them feel good. Warren Buffet said that tough times are the greatest times to start a new business and I agree.  There are two kinds of animals in the dessert; vultures and humming birds. Vultures focus on dead things and hummingbirds focus on life. Focus on it and you’ll find it.

Cindy Ratzlaff: The press has talked about the “uncounted underemployed,” those people who have simply given up looking because they can’t find a job that pays what they are used to earning and they just can’t let themselves take a job that’s beneath their previous positions for fear of stepping down the ladder permanently. If we stop progressing in our earning potential, how can we continue to uphold that American dream?

Willie Jolley: Don’t let your pride poison your prosperity. Stop trying to put up a façade of success and get real.  Any work that is moral and legal is honorable. I knew a man who built an IT firm from the ground up. He had 600 of the brightest IT employees and he was doing great. But hard times hit and he had a choice to make. So he took the money he paid himself as CEO and he paid his employees salaries to keep the company going with the talent it needed.  He worked a full day at his own business and at night he drove a trash truck.  And he kept those employees and because of that he kept that company afloat and later sold it for $600 million.  Here’s what you have to remember.  It’s not personal.  It’s not permanent.  Get over it and do what you need to do.  Don’t just think about today or tomorrow.  Think about the tomorrows down the road and get over it.  Do what has to be done.

Cindy Ratzlaff: Close friends and family might logically tell you that this is not a good time to start a new business. What do you say to people with a vision and a dream but no idea how to make it happen?

Willie Jolley: Stop commiserating!  People who sit around and commiserate are the people who would rather complain about problems than do anything to fix them.  Stay away from negative people.  Sometimes those people are right in your inner circle. Read and listen to something positive every day. The news will tell you the economy is down, gas is up, terrorism is here.  It’s all doom and gloom. Turn it off.  Surround yourself with people who believe in your dreams and turn the rest off.

Cindy Ratzlaff: If you could give one last piece of advice to a new business owner or entreprenueur what would that be?

Willie Jolley: Stop waiting for your ship to come in.  Financial success is a choice you must make happen, not a chance that you sit around and wait for.  There’s nothing stopping you. People have lots of excuses like “I only have a GED.” I say so what. Lots of people only have their GED’s. That can’t stop you from success. They say, “I have an idea but all my friends and family think it’s crazy.” I say “stop talking to them about your idea. Talk to people who share your vision and encourage you.” People have “possibility blindness.” If you spend all your time talking about your goals with them, all you’ll get is discouragement. Don’t just go through tough times. Grow through them. Take control of your ideas and dream.  Think like the CEO of Y.O.U.  Figure out how what you know can fill a need for others. And get yourself into the right frame of mind to believe you can succeed.

Have you started a new business during a down economy?  I’d love to hear your experiences, lessons learned and ideas for beating the odds as an entrepreneur in a down market.

Facebook’s new Insights have many people scratching their heads, trying to understand how these social media metrics can help their marketing and branding efforts, how best to use the information available and exact what it all means. This is the first in a series of articles on Facebook Insights. Here we’ll talk about the “Talking About This” metric.

Want to make sure everyone is Talking About This?

Talking About This: What does that mean?

Talking About This is a consumer facing number. It appears on your Facebook fan page directly below your number of fans and is visible to everyone who visits your page. This number is most likely a very small percentage of your overall fan base. In fact, recent studies show this number is likely to be 4-6% of your fan base. This number represents the unique users who have created stories about your page in their stream or the ticker by liking, commenting, sharing or tagging your page, post or photo during the 7 preceding days. This number changes daily because it is measuring a different set of days each day.

Talking About This: How can this number help me?

The rise and fall of your “Talking About This” number indicates the level of engagement your current fans have with you page and posts. If this engagement is falling, look at the content of your posts and ask yourself the following questions:

1. Is the content of my posts valuable to my ideal customer?
2. Does the post clearly present a call to action asking my readers to comment, like, share or tag?
3. Am I asking questions at the end of the posts that require a reader response?
4. Could I offer the reader a “bonus” for responding; i.e. “Go ahead and post your website link here and I’ll be happy to look at your landing page and give you feedback.”
5. Have I tried asking my readership how I can best serve them?

You will always have readers who simply read and move on, enriched by what you write but not motivated to leave a comment.  But, increasing your Talking About This number means increased visibility for you in the streams and tickers of your fans.  This ambient and real awareness can be considered as valuable as an endorsement or referral, so it’s worth your time and a little extra effort in the crafting of your posts to solicit a response.  Remember, 90% of your fans never return to your page after liking it.  They only see and interact with your content in their news stream or ticker.  They are only served your content in their stream IF you’ve enticed them to interact with your page recently.  Creating content that demands, elicits or excites a response is the Facebook marketing holy grail of visibility.

If you’ve noticed that your fan engagement has fallen, doesn’t respond to any of your new posting strategies and seems stagnant, you might consider a quick, creative and inexpensive Page Post Like Story Ad Campaign targeted to current fans.  We’ll talk about that in an upcoming post.

Now, here’s where we put these strategies to work.  Are you noticing a change in your Talking About This number?  If you try one of the strategies above and have success, I’d love to hear from you and perhaps highlight you in a future post.

Most new businesses fail in the first five years. Let’s beat the odds together.

I usually write about more complex tools and strategies, but in speaking to new entrepreneurs or small business owners this past year, the questions I most often get are:

• How can I add social media to my marketing without adding additional employees?
• How can I do everything you suggest and still have time to work on my products?

Lack of time and money are the #1 and #2 saboteurs of start-ups.  So to everyone who has not yet jumped into the social fray to promote their business or service, here’s my simple beginner’s guide to using social media for business.

I believe most businesses can benefit from a simple, straightforward social media strategy that includes:

• A Facebook profile for the “face” of the business; the owner or spokesperson
• A Facebook fan page for the business itself
• A Twitter Account
• A YouTube Account
• A Blog

With these five social media basics, even the most cash strapped and time deprived entrepreneur can begin to create digital footprints that lead back to their business.

Setting up the accounts is easy and entrepreneurs should not become distracted by the bells and whistles and they wish list that comes with fully tricked out Facebook pages or beautifully designed Twitter accounts.  When you’re swamped, stick to the basics and don’t let “ideal” stop you from starting with “good enough.”

Here’s a simple beginners guide to a social media marketing strategy map anyone can use.

• Blog 2-3 times per week and keep posts to 250-300 words. Make them keyword rich (words you would enter into Google Search to find YOU). Make sure each post gives one interesting or useful piece of information to the reader about your area of expertise.

• The same day you blog, post a link to that blog on your Facebook Fan Page, adding an invitation to join you on the blog for more posts on your subject matter.

• Allow this post to auto-post to your Twitter account by linking your Twitter account to your Facebook fan page through this Facebook app link: http://Facebook.com/Twitter.

• The next day press the share button under your Fan Page post and share it to your personal profile.  Your friends are your closest supporters.  Ask them to share your post with their friends, leave you comments and let you know if you can help them with your area of expertise.

• Two days later, turn your blog post into a simple, how-to video by reading it into your web cam. Put the “script” up on your screen so you can look directly at the camera.  Speak as though you’re explaining the concepts in your blog to just one person.  Post the video to YouTube and tag the video with your keywords.

This is an over simplified map, designed to get you thinking about sharing content throughout social media.  There are many, many subtle and more complicated nuances and strategies to increase your visibility, but this is a start.  If you’re a new business owner or entrepreneur who has not yet begun to use social media in your business marketing, begin here and add new strategies as you get comfortable.

I’d love to see your first efforts and answer your questions.  Feel free to post your links below and I’ll take a look at your new social media platforms.  Here’s to a year of action and success, to us all.

Soon Facebook Business page admins could be saying, please send us a private message using the message button at the top of this page.

While this feature does not yet seem to be available in the U.S., Canada or Europe, it is worth keeping an eye on as it represents a significant new opportunity for businesses to interact more efficiently with customers than previously on Facebook.  For now the experiment seems to be live only in Asia.

Immediacy

The benefits of being able to communicate back and forth, privately, with a fan who is experiencing difficulty with an order, asking for complex pricing information, or needing to exchange confidential information is obvious. Another benefit could be taking an angry customer to a private one on one conversation to get to the bottom of their problem without airing the entire chain of comments publicly.  Imagine being able to say “please send us a private message with your account name, a description of the issue and a phone number where we might reach you and we’ll make sure someone contacts you asap.”

Of course, customer service teams can do that now by asking fans to contact them at an e-mail address.  But social media has trained consumers to demand and expect instant assistance.  So even though telling them to send you a private message via Facebook is similar to instructing them to e-mail you, it feels more immediate.  It signals to the consumer that you are there, right now, answering or at least looking into their questions; not eventually when someone reads the e-mail, but NOW.

Choice

Since the fan must initiate the private conversation, the single act of agreeing to communicate on Facebook through a private message means that the customer wants a deeper relationship.  They want resolution and not just a forum to complain.  This is a big percentage of the emotional battle in customer service.  And, the opportunity to repair, enhance and soothe a disappointed customer is now increased simply because they had the opportunity and the choice to communicate directly and privately with a person at your company.

Social Interactions

Because Likes and Comments are so important to a Fan Page’s Edge Rank on Facebook, some may worry that taking a specific customer service issue off the page and into a private message forum might negatively affect the page stats.  Fan page administrators will want to continue to engage with every comment, encourage more likes and comments and post updates when issues are resolved or information delivered via private message.  An admin might reply to a comment with a short message like: “Bob, we were so glad you gave us the opportunity to work directly with you to resolve your issue.  We stand behind our product 100%.  We value customers who believe in our promise and allow us to make good on that promise, even if we needed a second try.  Thank you Bob!”

Special Offers

The private messaging function could also be used to deliver special offers to select customers in the Facebook community who comment, like, interact and engage often.  Admins could invite those fans to message them for a thank you offer.

How might your team use the new Facebook Business Page private messaging feature once it rolls out?

This is the ideal time for entrepreneurs to give themselves a few gifts to start the new fiscal year off right.

Change Your Passwords

Make a new end of year ritual.  Change your passwords.  As a small business or entrepreneur, you’ve no doubt shared your password with designers, virtual assistants, and others during 2011.  Changing your passwords sets up an automatic review of everyone who has access to your accounts.  This can momentarily disrupt the flow of work as you review and reassign passwords and access to trusted contacts, but this is an essential end of year security practice.  Adopt industry best practices for secure passwords by using a combination of capital and lowercase letters, numbers and symbols.  Make sure your new password is at least 10 characters long.  Afraid you won’t remember your new passwords.  Store all your online passwords in a safe, secure site that only you can access, from wherever you are. Roboform is a terrific online resource for securing storing your passwords for easy access (by you only).  This is safer than writing them down and carrying them around with you or entering them into your mobile device.  Theft or loss could be a nightmare for your online security.

Training

Entrepreneurs and business owners need to honestly assess where the weaknesses in their knowledge base exist, seek training programs to resolve those weaknesses and then look for challenge or stretch goals for themselves and their teams.  Training in new technologies, general knowledge base upgrades and software training do not need to be expensive or time consuming.  Many trainings are served up via webinars you can view and absorb on your own schedule.  Some reasonably priced trainings that I can recommend include:

Publicity and promotional training from Ragan Communications online, on-demand courses are priced well and consistently deliver excellent resources and training.

Small Business Summit 2012 is a program run by Michael Stelzner, founder of the Social Media Examiner.  His strategy of bringing together multiple top industry resources to cover a wide range of topics and giving entrepreneurs the option of viewing the webinar material live or later on-demand is great.  This year they’ll be covering trends, copywriting, Facebook marketing, LinkedIn, Google+ and much more. I also the fact that Michael allows people to try before they buy and offers a free class to showcase the program.

BookExpo America Webinars are specifically targeted to authors, publishers, booksellers, agents and others in the book publishing industry, however, the information aimed at this audience is particularly valid for entrepreneurs, who are often solo business owners, much like an author.  At just $25 a class, these are a bargain.  NOTE: I am speaking at the next webinar on using Facebook for Business.  I do not receive any compensation for the webinar, nor for telling you about it.

Concept Inventory

Businesses and entrepreneurs need to be thinking about new products or services to add to their offerings, as well as deleting any products or services suffering from fatigue or obsolescence. Now is the time to take an inventory of your intellectual property offerings such as coaching programs, how-to books or trainings, speeches, proprietary software, apps and other products to make sure they’re up to date. For example, if you teach people how to use Facebook and haven’t including training about the new Facebook Timeline, pull that product off the shelf and update it so future customers aren’t disappointed.

What gifts will you be giving yourself and your business this year?  I’d love to hear from you.

Show clients you’re a great resource for new information with the gifts you give.

Here are a few gift suggestions that any client will appreciate.

The Gift of Time: A handwritten note, delivered through the mail, thanking the client for his or her business and offering an hour of your time in 2012 gratis is a great gift and one you already know your client wants and needs.

The Gift of Analytics: Give your client a year of deep, rich analytics for their Facebook Fan page from PageLever. For just $34, you can give them an app that will provide insights to guide their marketing efforts for the coming year and position yourself as a forward thinking, socially savvy gift giver.

The Gift of Apps: Be the source of business solutions for your client by recommending your favorite apps and giving them an app store gift card.  Turn them on to the file sharing app, DropBox or TurboScan with an Apple app store gift card. For Android users, the app store on Amazon offers gift cards and apps like Read it Later Pro, an app that lets you save webpages to read offline at your leisure.  Increase their productivity, encourage them to use their mobile device in new ways and share your favorite time saving or just plain fun apps.

Are you giving gifts to business clients this holiday season? I’d love to hear your ideas.

For free or low cost marketing tips, look to the BIG players.

The answer, of course, depends on your product, your business goals and the bandwidth of your human resources.  However, there are some no brainer’s in the small business toolkit I highly recommend adding in 2012.

1. E-mail management system: The big guys work hard to capture your e-mail during any online interaction with you. They’ll reward you, entice you, invite you and engage you, all in an effort to obtain your permission to send you future communications about their products and services via e-mail.  E-mail is cheaper than advertising, direct mail, live events and nearly every other consumer facing promotion, and your small business or brand should be following the example of industry leaders. Set up an opt in form on your website, your Facebook fan page and include the URL for that opt in page on all printed collateral customers see.  Even if you don’t yet know how you’ll use those names and e-mail addresses, start capturing them. Even if you don’t currently have a product or service to offer, start capturing them. Your “tribe” follows you because they’re interested in what you say, teach, offer or share. An e-mail database will help you deepen that relationship, share more, find out what your tribe needs and either create it for them or find a product from someone else to recommend to them. As that famous brand says, “Just Do it.”
2. Segment the List: You heard “the money is in the list?”  They’re not wrong. Your most valuable customer or client is one that has already purchased your product or service and is happy. Set up your e-mail database management system to allow you to see, at a glance, where any customer joined you.  With e-mail database management systems like AWeber, MailChimp and others, you can easily set up multiple lists to reflect their point of entry into your brand, be it Facebook, a live event, a newsletter or an advertisement.
3. Test the Opt in Offer: Experiment with different offers to see which one resonates with your customers.  Do they want discounts on your products? Are they motivated by free content? Do they take action when you make yourself available to them personally? Use your current customers as a marketing research test group?  Test your offers one at a time and see which one(s) motivate people to sign up for your list.
4. Internet Commercials: This is a fancy way to say add video to your marketing toolkit. You can create video without spending a dime. Demonstrate something and capture it in video form using the built in software on your computer. With Apple’s Keynote, you can capture your presentations and upload them to YouTube and embed the video to your website. For a relatively modest investment, you can install Camtasia or ScreenFlow and easily create video demonstrations of your activities online.  You can upload still photos and add text and create a professional looking 30 second spot using Animoto, all for free or you can purchase a pro account with much more flexibility for a just $249.  Money or lack of experience is no longer a stumbling block for using video in your marketing. Your video commerical is only limited by your imagination.
5. Google Analytics Account: You simply must know which of your marketing activities, launches and product offerings are driving interest. A Google Analytics account will tell you the number of hits your website is getting, how long people are staying on your site, which pages they are viewing, where they’re coming from (key information), where they are located and a variety of other information. This is a free tool and a must use for all small businesses and entrepreneurs.
6. Social Communications Platform: Use asocial media platforms to amplify your message. A very wide variety of free broadcasting and communications platforms are available and easy to use.  Try Tumblr, Facebook fan pages, Twitter, YouTube, WordPress, Blogger to name a few. Find the one(s) that fit your personal brand personality, ease of use and most importantly, make sure that the ones you choose are used by the audience you want to attract.
7. Facebook ads: There is no budget too small to use Facebook ads. I have clients who are budgeting as little as $20.00 a day and paying an average of $0.07 per click.  Some are paying about $0.75 per click and spending $50.00 to $100.00 per campaign. The price per click and the final costs depend on the keywords and competition for those words on Facebook during a given time period. You can set a daily or a lifetime budget and turn ads on or pause them. Facebook gives you the ability to micromanage your budget and to drill down to a very specific customer, when choosing who will see your ads. You can direct the end user to your Facebook fan page, to a specific tab with a specific offer or you can direct people who click to an outside website with a special offer.  Facebook ads are one of the most inexpensive advertising options available to small business owners.

Make 2012 the year that your small business or personal brand tries at least one of the success strategies used by big, successful businesses like Target special offers to Facebook fans, Lexus internet commercials, Amazon’s new product launches and Wal-Mart daily deals. If you’ve used one of these strategies and have a success story to tell, we’d love to hear about it. We also invite you to leave your company URL in the comment section below if you have an example you’d like to share.

Start-up financing is harder to obtain than ever before, money is tight, hurdles to qualifying for financing are higher, and consumer confidence is low.

So I asked several successful entrepreneurs and small business owners to share either one tip for first year business start ups or one daily habit they’ve incorporated into their lives to provide entrepreneurs with some guidance and inspiration.

LENA WEST, Keynote Speaker, Social Media Superstar (my words) at Influence Expansion.

“The best advice I can give to anyone in the startup up phase is this: whatever it is that you do, know it inside and out. Live it, breathe it. This breeds confidence. And when you’re confident, you make money.”

MATT MULLERWEG, Keynote Speaker and founder of WordPress.

“The thing I do every day that helps me the most is reading long-form content, anything from a book to a New Yorker article. Whether it has anything to do with my interests or not, good writing clears my mind and expands my horizons.”

CARRIE WILKERSON. Author of The Barefoot Executive: The Ultimate Guide for Being Your Own Boss and Achieving Financial Freedom, Speaker and founder of The Barefoot Executive.

“My most valuable habit is making a list of crucial to-do tasks the night before I ‘close up shop’ so that I’m not overwhelmed when I start my next workday wondering where I Ieft off.”

MARI SMITH, Author, The New Relationship Marketing: How To Build A Large, Loyal, Profitable Network Using The Social Web and Coauthor Facebook Marketing: An Hour A Day and owner of http://MariSmith.com

“In all your business endeavors, do your best to stay true to your “FOCUS,” which I like to define as Follow One Course Until Successful. Identify your deepest passions and greatest strengths; stay focused on those. Then, delegate and outsource as much as possible–even a small investment in the right part time (virtual) support staff can make all the different in the world. And, any time you bump up against limitations and challenges (which you will!), stay focused on your highest vision, your big “why.”

STEVE BORRELLI, Co-Founder of first year start-up http://WeArePetNation.com, a new company that has gathered more than 40,000 friends, fans, followers and subscribers in just six months.

“Keep track of your metrics. You can’t make informed decisions about spending unless you have the data. Make a list of the important metrics for your business, put them in a spreadsheet and track them. Use that information to inform your future spending decisions.”

JUAN FELIX, Executive Editor at Mirror Yourself and founder of his own new media magazine Nieuwemediagids.nl for the Dutch Market.

“Find your niche first and develop the product next.  One of the most challenging decisions for any business owner is deciding who your customers are. For what audience can you add value? Review what you have done in recent years. What problems can you solve with your knowledge and experience? Translate these problems into challenges. Identify the target audience that faces these challenges. This will take you directly to your niche. Next, you can think about the products or services to meet these challenges.”

I just celebrated the 4-year anniversary of the launch of my own entrepreneurial enterprise, Brand New Brand You Inc. I have made a ton of mistakes and have written about them before.  But here are some of the things I recommend new business owners do without delay.

• Consult an accountant and/or lawyer to make sure you’ve selected the best structure for your new company, albeit an LLC or an S-Corp or simply a single owner consultancy. A consultation with a pro is worth every penny in the long run.

• Apply for and use a business credit card to help you keep your personal purchases and expenses separate from your business expenditures.

• Create a simple, inexpensive blogsite with information about yourself, your business, your product or services and contact information.  This is your cyber business card, a place for people to find you and acts as a virtual yellow pages in terms of SEO. Do not wait until you have the money to make it perfect.  Get it up and perfect it later.

Please share your advice for first year start-ups and entrepreneurs. Let’s create a virtual check list to help new business owners buck the trend and succeed in building a healthy business.

Clearly seeing our mistakes is as important to business growth as celebrating our successes.

1. Unemployment: I didn’t file for unemployment right away. Shock over being downsized and my “fight or flight” instincts kicking in caused me to accept a series of freelance consulting jobs before I’d done my homework. My state was offering a job transition program for newly downsized executives who wanted to start their own businesses that would have allowed me to collect unemployment for a period of time while I set up my new company and even while I got on my feet with my first few clients. But because I didn’t consult with unemployment, I missed the window for this program and wasn’t able to avail myself of that financial cushion. The first year was very hard financially and if there are any programs in your state, they are worth checking out. Call your local unemployment office or check with the Small Business Association to see if there are programs that can help you with start up costs.
2. Legal Advice: Deciding whether to become an LLC, an S-Corp or simply to be a single person consultancy are all decisions that have tax implications. Consult both a lawyer and an accountant so you can make an informed decision. In the early days of starting my business, I asked everyone BUT those professionals for advice and ended up starting as an LLC, transferring two years later to an S-Corp, filing to change the name of my corporation and dissolving a smaller, second LLC I created. The chaos, extra money and tax challenges I created for myself all came from not being clear about my business end game and from not spending the money, upfront, on professional advice.
3. Accounting: Keeping the books for a business is different than balancing your checkbook. If you’re good with details and filing and your new business is straightforward, you can use accounting software. However, if tax law and deductions are not your area of expertise, I highly recommend forming a close business association with a good accountant. First, because you’re life and business will run more smoothly. Secondly, because you should be focusing on creating and promotion and selling your products or services and not on managing your finances. I did not do this in my early business years. Instead I filed for tax extensions, kept my receipts in a box and worried, every single day about when I’d find the time to get my financial house in order. In addition to the stress of bookkeeping, I wasn’t able to professionally forcast cash flow, expenses and business growth; all important metrics for taking a business from an expensive hobby to a fully functional corporation.
4. Board of Advisors: This is a trick I finally learned from a great mentor. Instead of asking every person you meet how they manage their business, gather together an elite group of highly successful business people you admire and who each have the experience and business gifts you need to succeed. Ask them to serve on your Board of Advisors. Hold monthly or quarterly meetings and present your state of the business address to them. Share your goals, challenges and needs. Ask for, and listen to, their sage advice. I finally started doing this and my business is growing exponentially based on my willingness to head the advice I sought from those who are further down the entrepreneurial road than I am.
5. Forecast: In any corporation, forecasting for the next 1-5 years is an annual exercise. It needs to be in your small business as well. Taking an honest, unvarnished look at where you are, where you want to be, what’s working, what’s not, evaluating your products and pricing and making tough decisions is the only way to take your business from here to there. I did not do this in year one because I felt I was “dancing as fast as I can.” Therefore, year two was slow and a struggle. I had not projected for or made a plan to acquire new business and when current client’s jobs were complete, I was in a very slow and very scary place. Do not do this. Spend a percentage of your time planning new products, prospecting for new clients, promoting your business brand and expanding your circle of influence and your business offerings.

So there’s my humiliating story of being downsized, panicking, making a lot of mistakes and learning valuable entrepreneurial lessons. Ultimately, I persevered and my business survived and is thriving. I suspect I’ll make more mistakes along the way and I promise I’ll share those with you here.

I’d love to hear about your entrepreneurial journey. When we share our stories, we support the entrepreneurial community at large and that’s good for all of us. Is there one piece of advice you’d give to new business owners? Please share it here or on my Facebook wall and let’s see how we can help one another celebrate more business anniversaries.

Time is our most valuable asset as business owners.

Karmen Reed of Kick Off Topic

My password manager: I use Roboform. This awesome tool is not just a security peace of mind, but also a time saving “must have” tool. Roboform manages all your digital, online passwords and you have to remember only one master code, that you set yourself, to access any site or tool on your computer requiring a password. It can be synced between your multiple computers, and Firefox as well as Chrome extensions allow for super easy access. Extra points — Roboform is available on your iPhone as an app too.

Lisa McKenzie* of Red Carpet Strategies

Once a month I religiously use ManageFlitter to ensure that I am connecting with my ideal community and audience on Twitter.  ManageFlitter allows me to quickly delete spam and inactive accounts leaving my Twitter steam filled with people I want to stay connected with and tweets I want to read. The “drag” feature across profile avatars is my favorite for quick deletes.

Gail Doby of Design Success U

Google Docs is our baseline tool for communicating with our global team.  We are able to maintain a central filing system in the cloud, which is extremely helpful with a team working on projects at different times of the day or night.

Mary Lengle of Madison and Company

I help clients tell their stories through video and I’m able to meet with people via SKYPE to go over our scripts, shot lists and overall video strategies.  I use it on my iphone, ipad, desktop and laptop. It’s a great communication tool and time saver.

Nancy Leyes Myrland of Myrland Marketing

I set up search columns in TweetDeck, (or whatever Twitter management tool you are using) for the exact title of my three most recent blog posts, then watch those columns periodically throughout the day to find and thank those who are sharing my blog posts. Your Twitter name isn’t always included when people share your post, so this helps you catch them so you don’t miss the opportunity to nurture a relationship by thanking someone for their kindness. This also saves times because you don’t have to check different sources to find these shares of your blog posts.

Keri Francek Jaehnig of Idea Girl Media

My time-saving tip and everyday lifesaver is Workflowy.  It’s up on my computer all day long.  I use it to organize note, tasks and collaborate with clients and colleagues through the select sharing feature.

Holly Kolman of Mobile Site Store

Dropbox is a tool you can use on your computer or internet-ready phone. I have sent enormous files like audio and video files, and when I give my clients password access, they can access them at any time. It’s very convenient and makes it a lot easier to keep track of files than email.

Doug McIsaac of CBS Television affiliate, KTVQ

Use a mind mapping tool like Mindomo when you are planning projects

If you have tools, techniques and tips to share with entrepreneurs and small business people, please share them here and we’ll take a look.

*Full disclosure.  I am also a partner in Red Carpet Strategies.